Newsletter Issue 50 RSS

Operations documents available: ‘Managing change – The example of Finland’ and more…


EENA published the 'Managing change: the example of Finland: From 15 centres to a network of 6 centres', the ‘Managing human resources in a PSAP’ and the ‘Public warning’ documents.

Managing change: the example of Finland: From 15 centres to a network of 6 centres

The Finnish administration’s view was the following: “In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response Centre Administration as the first link in responding to emergency needs quickly and professionally.”

To accomplish it, a deep reform took place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a network of 6 centres.

In this document the experience of how this change was achieved and important lessons learnt are detailed. This document is of high interest for all public authorities foreseeing a similar reform.

For more information, and to read the document, please click here.

Managing human resources in a PSAP

The management of human resources is an essential part of how a PSAP operates and even though it is considered a support service (like finance, IT etc.), its importance cannot be underestimated. Whether it is a dedicated HR department with many employees or whether HR responsibility is given to Line Managers, the areas of recruiting new employees, training and developing staff, designing and implementing assistance programmes, retaining staff, managing performance, setting appropriate reward schemes and many other items are all part of the HR responsibilities.

This document aims to provide guidance on the management of the HR functions in a PSAP and support the Line Managers, Supervisors who may have HR responsibilities.

For more information, and to read the document, please click here.

Public warning

This document presents an investigation of the various technologies that are available for public warning, and enables comparison between the various technologies in use today and of those being considered, through initiatives in many countries, for deployment in next generation Public Warning Systems (PWS).

This document also identifies standards involved in the delivery of PWS, such as the developmental ISO 22322 - societal security and emergency management, and ETSI TS 102 182, which reinforces the message that none of the technologies fulfils all requirements. The document provides examples of PWS implementations in diverse countries, identifies several next generation PWS technologies, such as Hbb TV, and discusses the Universal Service Directive call for a pan-European ‘reverse 112 system’.

For more information, and to read the document, please click here.