Newsletter Issue 48 RSS

EENA Operations Committee update


EENA Operations Committee has released the 'Advanced Mobile Location (AML) in the UK' document as well as the '112 Apps Strategy' document.

'Advanced Mobile Location (AML) in the UK'

Accurate caller location in case of an emergency is one of the most significant pieces of information an emergency call-taker can use. Caller location can be detrimental for the safety of citizens in many ways, the routing of the call to the most appropriate Public Safety Answering Point (PSAP), the decision on which emergency resource is dispatched, the quickest route to get to the incident, and so on.

Despite the existence of legislation to mandate accuracy and reliability targets, no Member State in Europe has set any. In the absence of this, the UK Stage 1 PSAP operator, BT, along with its partners EE (Mobile Network Operator) and HTC (handset manufacturer) in the UK, set out a project to resolve this by designing and implementing its own solution: Advanced Mobile Location (AML).

When an emergency call is made with an AML enabled smart phone, the phone automatically activates its location service to establish its position and sends this information via an SMS message to the 112 and 999 services, often with a radius of 30 meters or less.

For that, the service uses GPS or wifi – whichever is best at the given instance. Tested and implemented in the UK by BT, EE and HTC, AML is up to 4,000 times more accurate than the current system used, saving lives, time, and money.

It is important to note that no major capital investment was needed by either EE or HTC, the emergency services themselves or the citizens, but the impact is significant.

We want to thank Mr. John Medland and Mr. Ian Johnston, from BT, for their valuable contributions to, and support of, this publication.

To know more, please click here.

You may read the document here.

112 Apps Strategy

The strong adoption of smart phones, combined with an increasingly common use of geo-location functions by users, make Applications ('Apps') a powerful tool to provide information for an emergency team to save lives and provide accurate location information using a combination of location techniques as GNSS, WI-FI and Cell-ID. Such Apps are generally either or both A2C (Authority to Citizen) and/or C2A (Citizen to Authority) and it appears that the bi-directional communications flow is the typical structure for Apps in Europe today.

Apps providing information to emergency services organisations need to comply with a number of requirements (technical, organizational, legal and human). The goal of this document is to describe the strategic objectives that underlie the implementation of a Pan-European Mobile Emergency Apps ( PEMEA), and propose a realistic plan/roadmap to achieve this task with minimal delay.

The following strategic objectives have been identified:

  • Deliver the architecture;
  • Deliver a set of requirements and deployment guidelines;
  • Develop a certification and authentication programme.

We would like to thank Mr. Bertrand Casse, EENA Operations Committee Vice-Chair, Mrs. Iratxe Gomez, EENA Operations Committee Co-Chair, and Mr. James Winterbottom, EENA NG112 Committee Vice-Chair, for their valuable contributions to this publication.

To know more, please click here.

To read the document, please click here.