Newsletter Issue 49 RSS

Update on EENA Operations Committee


EENA Operations Committee has released the 'eCall TPSP and Emergency Services Authorities Agreement template', the 'Using and optimising GIS in an emergency response' and the 'SMS communication with PSAPs and EROs' operations documents.

'eCall TPSP and Emergency Services Authorities Agreement template'

Managing eCalls directly from cars and from Third Party Service Providers (TPSPs) will be a challenge in the coming months for all emergency service authorities. To that end, EENA has created an Agreement template between the aforementioned TPSPs and emergency services authorities, which will form the basis for informed discussions and negotiations between the two parties.

EENA believes that an agreement between both parties is needed in order to clearly establish procedures and requirements for how eCalls are handled by the TPSPs and how they are sent to the emergency services authorities. This document provides a template of the agreement to be signed by the authority in charge of emergency services and the TPSP. Key considerations have been given the responsibilities of both parties and whilst they may differ from Member State to Member State, there is sufficient flexibility in the template Agreement for any required changes.

EENA encourages the emergency service authorities to consider and use this reference document as the starting point for discussions and to begin this process at the earliest opportunity.

For more information, please click here.

To read the document, please click here.

'Using and optimising GIS in an emergency response'

Access to complete, credible, easy-to-use and timely information about geographical objects and factors, as well as their influence, are the prerequisites for making the right decisions when carrying out different tasks in different situations. By the development and introduction of technologies of geographic information systems (GIS technology), for the time being, non-spatial data received spatial meaning and significance.

Emergency management actions are developed and implemented through the analysis of information. The majority of information is spatial and can be mapped. Once information is mapped and data is linked to the map, emergency management action planning can begin. Once life, property, and environmental values are combined with hazards and risks, emergency management personnel can formulate mitigation, preparedness, response, and recovery needs.

The document explores ways in which GIS systems and data can be used as a tool for analysis and support for decision making of Public Safety Answering Points (PSAP) within their coverage area.

For more information, please click here.

To read the document, please click here.

‘SMS communication with PSAPs and EROs’

SMS is not dead, even if a lot has changed in mobile messaging, especially in the last couple of years, with an obvious transformation in mobile markets in favour of Apps and other Over The Top (OTT) messaging services. And the reality is that SMS is used for communication with Emergency Services in many places in Europe (as reflected in the latest COCOM Implementation reports) and all over the world (i.e. SMS to 911 in the United States and Canada).

While there are many different uses for SMS during emergencies, it should not be viewed as an alternative for real-time communication such as phone calls because of the differences in approach, costs and of course technology, among other things.

This document reviews current uses of SMS technology in Emergencies for both inbound and outbound communication with PSAPs and EROs; from accessibility to public warning, and from being a backup channel for apps to being a key tool in Advanced Mobile Location. It also compares emergency SMS and voice calls, presents the challenges of using SMS for emergencies, and analyses the different implementations across Europe and beyond, in order to share best practices and experiences.

This new document complements the EENA Operations document on SMS access to 112 published in 2012.

For more information, please click here.

To read the document, please click here.