Actions around Europe

European 112 Day 2016 - Actions around Europe


You may find below actions that took place around Europe in the context of European 112 Day 2016 and that have been communicated to EENA.



The European Parliament Information Office for Austria promoted the emergency number 112 on the occasion of European 112 Day on 11 February 2016. More to come soon...



Manneken-Pis calls 112

On Monday 11 February 2016, from 9 am till 4 pm, Manneken-Pis wore his costume of the European Emergency Number Association (EENA112). Manneken-Pis, the symbol of Brussels folklore, gets a costume during major events. On 11 February he wore the costume of the '112 Foundation' to raise awareness of the European emergency number 112.



In line with the 112 campaign proposed by EENA to raise awareness of 112 among Erasmus students, the Ministry of Interior and Health joined their forces with the Erasmus Student Network to organise a 3-hour training  in Brussels to about 60 foreign students to learn the gestures to adopt in case of an accident: dialing the european emergency number 112, the reanimation and debrifillation.




The National 112 System Directorate of the Ministry of Interior in Bulgaria focused on students and academics in the cities of Sofia, Burgas, Varna, Montana, Ruse and Kurdjali. Their program included:

1.     Presentation of 112.
2.     Presentation of eCall.




As an example, in the main hall of the High school for telecommunications and post in Sofia, Mr. Stoyan Gramatikov, Head of Directorate “National 112 system”, answered the questions of the media representatives. Information and statistics on the 112 activity throughout 2015 were provided in a folder to journalists. Same activities were done in the other 5 Bulgarian cities.




The European Parliament Information Office of Bulgaria promoted the European 112 Day via their social media accounts.








The European 112 Day was celebrated in a wide range of activities:

Program in the National Protection and Rescue Directorate:

6 February, Slavonski Brod
Traditional 5th jogging of citizens and members of emergency services, a 5 km track along the Sava River in Slavonski Brod

11 February, Zagreb
The 112 Awards Ceremony and Presentation of achievements of 112 System – Zagreb, NPRD
 - Special programmes on national radio and TV stations about 112

- Presentation of achievements of 112 System on Internet and social media

Programme in the County 112 Centres (20 County 112 Centres) on 11 February

  • Visit of students, preschool and school children to 112 Centres (Open Day)
  • EENA campaign -  raising awareness of 112 among Erasmus students
  • Education programme for children about 112 in kindergartens and schools
  • Exhibition of equipment and emergency vehicles
  • Presentation of achievements of 112 System to local governments and media
  • Distributing of promotional materials: 

                                   - posters Erasmus students

                                   - flyers on 112

                                   - brochures for children

                               - Special programs on local newspapers, radio and TV stations about 112

All photos about the 5 km track along the Sava River in Slavonski Brod can be found here:

Congratulations to all 122 brave runners!


The European Parliament Information Office of Cyprus promoted the European 112 Day via their social media accounts, as well as sharing the #Isupport112 photo contest.


The European Parliament Information Office for Denmark promoted the European 112 Day 2016 on social media.

In addition to that, different Erasmus and Youth organisations (Erasmus+ School Education, Erasmus + Youth, Grib Verden, Epale/Erasmus + Adult, Eurodesk Denmark, European Youth Portal) promoted information related to the European emergency number on their social media.



Since last year, Estonia moved to a single emergency number 112. As a result, the European 112 Day 2016 served to celebrate the 1st anniversary of a single emergency number in Estonia to explain what has changed, what has become better, etc.

In Estonia, the Emergency Response Centre organises the 112 Day by involving co-operation partners. A media plan including traditional media and social media, as well as different events were prepared. One week before the 112 Day, media outlets were informed about all the events held on 112 Day.

Two main press releases  were released: the first one on 10 February to inform about the 112 Day, and the second one on 11 February to inform about the 1st anniversary of a single emergency number in Estonia.

On 10 February, on the Estonian National Broadcasting main channel in primetime, there was a story in telecast higlighting the work of the Emergency Response Centre (call-takers and dispatchers), as well as the role of the EERC in the emergency chain and society.
On 11 February, interviews with the spokespersons of the EERC were broadcasted on TV and radio channels, a press briefing was made by the Director General of the EERC and Minister of the Interior; as well as interviews in four regional centres; news published on online media, on TV news programmes etc.

Different events and safety days were held on 8-14 February for different target groups: elderly people, families, kindergarten children (2-6 years old), children in age 7-9 years, teenagers, travellers. In addition, there were about 15 both in-side and out-side door activities: 112-lectures, information days (how to call to 112), demos of police and rescue services, 112-procession,etc.


Finally, during the week of 112 Day, there was the traditional project of building the emergency number 112 from the snow or on the snow and to take pictures. All photos were published on EERC's Facebook time-line. Call-takers will also visit kindergartens and talk about 112: how and when to use the emergency number.






The Erasmus Student Network (ESN) in Finland led a campaign at the local and national levels.

At the local level, the sections promoted 112 in a mysterious campaign to create a hype around it. The idea was that local sections would distribute 112 stickers around campuses to be visible to the students. This would create a mysterious hype to make the students think on what this is really about. On 11 February, the local sections had the option to create an event around the theme of 112 or simply have an informative session on 112. However, in case the sections could not organize such an event, they were asked to share information about 112 through their social media channels.

Moreover, ESN Finland organised a 112 campaign at the Council of National Representatives (CNR) which was exactly on 11 February. CNR is a statutory meeting of all ESN nations which takes place five times per year. First, the idea was to have an information desk at the university where both students on the campus and the CNR participants would be targeted. Information about 112 was provided through material distribution and direct contact. Furthermore, ESN Jyväskylä on 11 February hosted a cultural differences event where the idea was to integrate the 112 campaign theme. The students were provided information about 112 through various activities. The participants of CNR were invited to join that event for the party and 112 information activities.



The Department of Alpes-Maritimes, associated with the county fire and rescue service, released on 11 February a communication on the European number for emergency services, 112, on its social networks and websites.

Moreover, in the framework of the campaign of life-saving skills launched by the Minister of Interior, Mr. Bernard Cazeneuve, fire stations of the department, hosting citizens for three months every Saturday morning, also promote the  European emergency number to the public.



National Erasmus + Office Georgia deliberately shifted a pre-departure orientation meeting (PDO) with Erasmus+ scholarship holders to the 11.2.2016 in order to combine traditional orientation presentations with 112 awareness day. The biggest and oldest university in Georgia - Tbilisi State University - hosted the event with the expectation to have up to 80 participants. The meeting was announced on their website and FB page "Erasmus+ Georgia".



"The Smile of the child' association that defends children's rights used EENA's promotional material on 112 and distributed it widely through social media and its website (GR and ENG) with the aim to reach as many people as possible; they have more than 607.000 followers, more than 1.5 million users/week on Facebook and 86K followers on Twitter.

Furthermore, the association communicated with the National Erasmus Unit in Greece for the organisation of joint activities to raise awareness of 112 within students.

SocialErasmus, an Erasmus Student Network (ESN) international project, shared information to their fans and followers on social media with the aim of spreading the 112 message (example here:



The European Parliament Information Office of Hungary commemorates every year the European 112 Day and informed their network of followers again in 2016 about the existence of the European emergency number 112. They made sure that their messages were addressed to Erasmus students to be aligned with the suggested 112 awarensess campaign of EENA.



This year is the 20th anniversary of 112 in Iceland. At this occasion, there was a higher media coverage, with a special focus on civil protection. There was articles in newspapers and programmes on TV. A reception was also organised at different Public Safety Answering Points in Iceland.

The Erasmus Student Network (ESN) in Iceland promoted the European 112 Day on their website and social media accounts, as well as widely sharing the #Isupport112 photo contest.




Since 2010, when 112 was implemented in Lombardy, AREU (regional emergency agency) has committed to producing promotional materials to be disseminated through all available channels and to organise meetings at all levels on the European emergency number 112 .

In particular, for the 112 Day 2016, AREU made available to everyone, and young people in the first place, 112 videos including on their app 'Where are U', linked to the common European emergency number, that are available in 6 different languages: Italian, English, Chinese, Arabic, Russian and Spanish. 

Italian version:
English version:
Chinese version:
Arabic version
Russian version:

112 Day Press release of AREU in Italian available HERE



For the second time, Kosovo celabrated European 112 Day, this time with a focus on children.

In Kosovo, with the leadership of a consortium of Non Governments organisation called “PRAK” (Patient’s Rights Association of Kosovo) and “PPV” (Peace Prosperity Values) and in cooperation with the emergency response services, medias and civil society, the following projects have been developped to pomote 112:

1. Compilation of a survey in two main centres in Kosovo, namely Prishtine and Prizren, the collection and processing of data of the interviewees, publication of the results on the European 112 Day.
2. The preparation and distribution of brochures in Prishtine and Prizren to inform  citizens about the role and the importance of the European emergency number 112.
3. Holding of a roundtable on 11 February 2016 to coordinate actions with other relevant institutions. High personalities of the government and experts of the emergency services will be invited.


In cooperation with the United Nations Development Programme (UNDP), the Emergency Management Agency (EMA) organised several events targetting children:

1. On 10 February The popular TV programme for children “21 Petalet/ 21 Petals” on the channel RTV21 was dedicated to the event with a quizz on emergencies where 60 childrens from schools in Pristina participated. The topics covered in the competition included when to call the 112 emergency number, types of natural disasters, what increases the dangers of disasters, the effects of disasters and finally actions that children and families can take in their homes and schools to successfully tackle emergencies.

2. Children visited the Operative Emergency Centre 112.

3. A  manifestation was organised on “Zahir Pajaziti “ square in Prishtinë/Priština with 150 children from elementary school. Brochures were distributed and bypassers could get to know better the work of EMA, UNDP and emergency services.





The Fire and Rescue Service of Latvia planned activities for 112 Day that target foreigners and visitors of Latvia and young people who are traveling or studying outside Latvia. The aim is the same as everywhere in Europe - to raise awareness about 112 and to tell everyone that this number works not only in their homeland, but in Latvia and EU, too.

The planned activities were:

1. Officials of State Fire and Rescue service visited secondary schools and spoke about number 112.
2. In cooperation with Erasmus coordinator, they sent information about 112 to Erasmus students by email.
3. In cooperation with Non-governmental organisation or Local governments, they invited Tourism information points to place posters about 112 (in different languages) in their offices.
4. Video about 112 was played in Riga National Airport and Riga Central station.
5. They awarded 5 journalists who regularly inform society about 112.
6. Information about 112 was published in social media.

Also, the Erasmus agencies in Latvia translated the 112 Day press release of EENA into Latvian and disseminated it among “European Voluntary Service” volunteers. Lastly, they shared information about 112 on Facebook and Twitter



The Erasmus agencies of Lithuania joined the suggested 112 awareness campaign by EENA on 11 February. They planned to post a special promotion on Erasmus+ Lithuania Facebook page and promote the campaign via their webpage


Luxembourg promoted 112 on TV, Radio, Internet and Social Media. This year's actions  focused on raising awareness on the issue of false calls.













This year, the 112 celebrations were organized by the MHAS. The video provided by EENA for the 112 awareness campaign to Erasmus students was submitted to all media in Malta, it was aired on all TV stations and online newspapers. An event for Primary school children was held, where the Police, Civil Protection Department, Armed Forces of Malta and Accident and Emergency Department showed the children what is the use of the number 112. Stickers of the 112 line were also distributed. MHAS also informed the public, through the media about the sms number 79770112, in case of an Emergency for someone who cannot make the call. 



The PSAP Northern Netherlands had a 112-lightobject on the entrance building. It was officially inaugurated on 11/2. Alderman of the city of Drachten  Mrs. Marja Krans took her smartphone and started a special designed app to operate the moving LED lightobject (article in NL, video).



The Ministry of Interior and Administration in Poland celebrated the European 112 Day by organising a meeting between the Deputy Ministry with the best acting PSAP’s operators to honor them. A press release was also released to explain how the emergency number should be appropriately used. All of the 17 PSAPS’s in Poland  also celebrated the 112 Day by undertaking local activities.

In addition, the Foundation for the Development of the Education System (FRSE)  promoted the European emergency number 112 through social media, e.g. Facebook (official fan page of institution, fan page of Erasmus+ Polska, fan page of Eurodesk Polska) and Twitter (on the institution's official profile and on the Polish Erasmus+programme profile). The information about the European emergency number 112 was published in the quarterly entitled "Europa dla Aktywnych" (Europe for Active) issued by the FRSE, as well as on the institution’s website and newsletter. Information about the photo contest was also published on social media and websites managed by the FRSE.

FRSE also planned to start a big promotional campaign on 112 Day by using all the promotion and information channels available in the FRSE. Information about 112 Day appeared on all the 11 fanpages managed by the institution (FRSE, Erasmus+ Polska, Eurodesk Polska, European Day of Languages, SALTO EECA, Europass, eTwinning, European Youth Portal, Polish-Lithuanian Youth Exchange Fund, Eurydice Polska and Languages at School), as well as on several websites and newsletters managed by FRSE.

The European Parliament Information Office of Wroclaw also informed citizens about the European emergency number 112 by spreading the relevant information on their website and social networks.



Portugal security forces (National Republican Guard - GNR), developped a large 112 awareness campaign on 11 February  2016 for citizens and the school community in particular, by displaying presentations in PowerPoint.

GNR presentation on 112 in Portuguese is available HERE.

In addition, their plan was:
• To create brochures in Portuguese, based on the materials provided by EENA,

• To disclose 112 videos on their social accounts,
• To send a press release related to the European 112 Day 2016.


Also, ISCEM – School of Business Communication disclosed the 112 video on their social accounts to raise awareness of 112 within their students.



On the occasion of celebrating the 112 Day, the Special Telecommunications Service organised, on 11 February, with the support from the National Council of Rectors and the persons in charge with ERASMUS programmes from all the Romanian university centres, a student-oriented campaign on 112, as well as visits of students and pupils to PSAPs in Bucharest and various academic cities.
The 112 operators presented the visiting students and pupils the features (e.g. multi-language) and the operation of the System, the type of events that could be announced to 112 Service, the problem of false and abusive calls, the importance of the European emergency number and the necessity that people use it responsively.
Local media were delivered a Press Release, based on EENA's recommendations, with annexed statistics on the overall number of calls to 112 in 2015, as well as other useful information regarding the 112 Service.

The poster in English, French and German was displayed in public places at the universities along with Erasmus programmes.

Also, the European Parliament Information Office of Romania shared the EENA factsheet to raise awareness of 112 to Erasmus students on their website and social media channels.



The European Parliament Information Office of Slovakia shared the EENA factsheet, the #Isupport112 photo contest and a 112 video to raise awareness about the European emergency number to Erasmus students on their website and social media channels.



For the 112 Day 2016, the Administration of the Republic of Slovenia for Civil Protection and disaster Relief put the AML in the centre of their awareness campaign.

A press conference was held in the Maribor PSAP that included a practical demonstration and a presentation of Next Generation 112 . A representative of the Faculty for Electro-techniques, participating in the Nexes European project, gave a short description of the project and the added-value for Slovenia, that has been among the leading countries in qualitative 112 implementation since the introduction of 112 in 1998 in Slovenia.
All of their 13 PSAPS organised an open day for school children and, as proposed by EENA, they also invited university students to the PSAPs, focusing first and foremost on Erasmus exchange students.
Information on the 112 Day can be found on their website ( and one can also follow them on Facebook in the Slovenian language.

Moreover, the EU House of Slovenia, the Information Centre of the European Parliament and the European Commission in the country, went on social media to spread the message of 112 (for an example, see here:



The representation of the European Parliament in Madrid worked in cooperation with SEPIE and INJUVE, the two organisations managing the Erasmus + Programme in Spain, Euroscola, the national organisation of youth associations in Spain, 112 Spain and the Europe-Direct Information Centres to ensure a wide promotion of 112 during that day. Some other events were organised in the autonomous communities.


The events organised focused on children, for instance with a drawing contest. Visits from school pupils were also organised.


On 11 February, CAT112 received visitors from schools in the centre based in Reus. Press was also convoked in the same centre. Finally, a press release containing activity data of CAT112 for the year 2015 was issued.

Press release available here:


The Emergency Center 112 Extremadura in Spain followed the suggested EENA´s 112 awareness campaign for the 112 Day and organised several activities directed to Erasmus students in their community coordinated with the Extremenian University.

On 11 February, they held conferences to promote 112, presentations of several emergency services  and open doors to citizens.


The Galician Government (Xunta de Galicia) participated in the celebrations of the European 112 Day 2016 by publishing on the institutional web page an official statement which highlights the benefits of the number 112 for citizenship and on the correct usage of this emergency number.
This statement, with a close follow-up by the media, was also published on AXEGA´s website.
Throughout the year, the 112 PSAP (CAE112 Galicia) offers the possibility of visits by schools or other groups of citizens, so they can have the opportunity to see in first hand how the emergency services work and handle different kind of situations.
Also, in the different messages that are sent out to the population throughout the year, either by press, radio or TV, the Galician Government always mentions the importance of using the number 112 for any kind of emergency that arises.




SOS Alarm (call center) decided to highlight the 112 day in a very special way.


They held a 112-conference that brought together several alerting services to discuss questions about how the future of alerting service should be designed. There were several prominent and renowned speakers in the fields of alarm chain, emergency preparedness and health care. In addition, they instituted a 112-prize to recognize the interaction within the alerting services, such as police, paramedics, firefighters and others. On the occasion of the 112 day, this year Sweden's Minister of Home Affairs, Mr Anders Ygeman, attended this event.



The agenda of this 112 conference is available HERE.