EU Projects




2017 - 2019



LETS CROWD (Law Enforcement agencies human factor methods and Toolkit for the Security and protection of CROWDs in mass gatherings) is a project funded by the European Commission under the HORIZON 2020 Programme.

Europe has suffered many criminal actions and terrorist attacks during mass gatherings, which have great impact on citizens and society.

LETS CROWD aims to overcome challenges preventing the effective implementation of the European Security Model (ESM) with regards to mass gatherings.

Among others, the project will provide:

  • A risk assessment methodology for the protection of crowds during mass gatherings centred on human factors in order to effectively produce policies and deploy adequate solutions.
  • A policy making toolkit for the long-term and strategic decision making of security policy makers, including a database of empirical data, statistics and an analytical tool for security policies modelling, and
  • A set of human centred tools for Law Enforcement Agencies (LEAs), including real time crowd behaviour forecasting, innovative communication procedures, semantic intelligence applied to social networks and the internet, and novel computer vision techniques.

In order to facilitate the assessment of the performance, transferability, scalability and large scale deployment of these solutions, the demonstrations will be conducted following eleven use cases.The project, lead by ETRA Investigación y Desarrollo S.A. (Spain), will be implemented by a consortium of 17 partners, from 8 different countries (including SMEs, universities, LEAs), operating in the critical areas of government, security, energy, finance, transport and utilities.

LETS CROWD website

LETS CROWD on Twitter

For further information please contact Alexis Gizikis at



HELP 112





HELP 112 is the pilot project on the design, implementation and execution of the transfer of GNSS data during an E112 call to a Public Safety Answering Point (PSAP).

The aim of the HELP 112 project is to improve the caller location information transferred to the PSAPs. To do so, the partners involved in the project will look at available technologies and future opportunities, test and assess them and define requirements and recommendations to implement technologies enhancing caller location information at the European level in a cost effective manner. Several technologies will be tested and assessed.

Project website

For further information, please contact Benoit Vivier at



Emergency Management in Social Media Generation


The project examines the impact and use of social media in emergency situations involving citizens, emergency service orgnanisations and public authorities and looks to provide guidelines and tools on how to use social media which the emergency service organisations could use during and after emergencies in the future.

The project consortium brings together ten partners from seven countries including IES Solutions (Italy), Oxford Computer Consultants Ltd and Tavistock Institute of Human Relations (both UK), Western Norway Research Institute (Norway), European Emergency Number Association ASLB (Belgium), Federation of European Union Fire Officer Associations [Luxembourg], University of Paderborn, University of Siegen, Fire and Rescue Service Dortmund (all Germany) and Scientific Research Center for Fire Protection [Poland].

EmerGent website

For further information please contact Alexis Gizikis at





Emergency Services Europe Network


The ESENet (Emergency Services Europe Network) Coordination Action aimed at establishing a network of stakeholders in the Emergency Management domain that identified, discussed and agreed on needs, requirements, new technologies and best practices in responding to everyday as well as to major emergencies.

ESENet objectives included:

  • The identification of gaps in the emergency service provision chain and the collection of user requirements;
  • The selection of available and/or promising technologies for tackling the identified challenges, also identifying areas where further research is needed;
  • The analysis of organizational gaps, with suggestions and best practices at EU level about procedures, framework agreements and reorganizing suggested tasks;
  • The identification of available standards or areas where standards will be needed.

Although ESENet services are tailored to meet the specific needs of the public authority user community, they are also available to the Commission, and in a controlled manner, to other research projects. In this way, ESENet was designed to ensure that relevant topics for the citizen’s safety and security could be brought to the attention of these agencies.

ESENet also ensured that emergency services did not have to carry out a literature search every time they want to find out if there are any operational practices or discussion which may help them address a particular problem. ESENet already did this for them and is able to present them with information or direct them to where it can be found.

For further information please contact Alexis Gizikis at



HeERO logo


Harmonised eCall European Pilot

HeERO addresses the pan-European in-vehicle emergency call service "eCall" based on 112, the common European Emergency number. For three years (January 2011 to December 2013), the nine European countries forming the HeERO 1 consortium (Croatia, Czech Republic, Finland, Germany, Greece, Italy, the Netherlands, Romania and Sweden) carried out the start-up of an interoperable and harmonised in-vehicle emergency call system.

The second phase of the HeERO project - HeERO 2 - started on 1st January 2013 and lasted 2 years. 6 new countries (namely Belgium, Bulgaria, Denmark, Luxembourg, Spain and Turkey) joined the other 9 pilot sites of HeERO 1. Furthermore, other countries who wished to become HeERO partners, but have not succeeded for several reasons, became associate partners, a status allowing them to benefit from the expertise of HeERO 1 and 2 but not granting them access to EC funding.

The HeERO consortium tested and validated in real conditions pilots the common European eCall standards defined and approved by the European Standardisation Bodies. 

The project is partially funded by the European Commission under the ICT PSP programme.

HeERO website

For further information please contact Jerome Paris at



REsponding to All Citizens needing Help

REACH112 will implement an accessible alternative to traditional voice telephony that will be suitable for all. While people with disabilities find it hard to communicate with the existing solutions, REACH112 will provide modes of communication so that they will find a way to communicate in each situation, may it be with a live real-time text conversation, with sign language, with lip reading, with voice or with any simultaneous combination of these modes described by the concept of Total Conversation. The service will be of benefit for all.

Meanwhile, there is an urgent need to improve access to emergency services for people with disabilities in the EU. REACH112 will implement a 12-month pilot in Sweden, UK, The Netherlands, France and Spain allowing disabled users to communicate at a distance with each other and directly with the emergency services. IP devices will be provided in the homes, workplaces and on the move, connecting the users simultaneously in video, voice and text. Users will be able to connect between countries and different service providers, on mobile and fixed IP networks. They will also connect through a third-party service (relay) with voice telephone users. The service will be integrated with existing telecommunication platforms and emergency service frameworks. Additionally, a protocol for the exchange of information between emergency services will be made available so that relevant data can be transferred to the most appropriate emergency service.

REACH112 will therefore become a blueprint for the extension of IP-based communications, Total Conversation and emergency services in the EU. It will guide the improvements of communication between all citizens - in particular those with disabilities - as well as the accessibility and call handling of all EU emergency services.

REACH112 website

For further information please contact Gary Machado at




Smart Open Services for European Patients

epSOS is the main European electronic Health (eHealth) interoperability project co-funded by the European Commission and the partners. It focuses on improving medical treatment of citizens while abroad by providing health professionals with the necessary patient data. It aims to design, build and evaluate a service infrastructure that demonstrates cross-border interoperability between electronic health record systems in Europe.

epSOS attempts to offer seamless health care to European citizens. Key goals are to improve the quality and safety of health care for citizens when travelling to another European country. Moreover, it concentrates on developing a practical eHealth framework and ICT infrastructure that enables secure access to patient health information among different European health care systems. epSOS can make a significant contribution to patient safety by reducing the frequency of medical errors and by providing quick access to documentation. In emergency situations, this documentation  provides the medical personnel with life-saving information and reduces the (sometimes needless) repetition of diagnostic procedures.

In the second phase of the epSOS pilot, additional services like the integration of the 112 emergency services, integration of the European Health Insurance Card (EHIC) processes and patient access to their data will be tested, if feasible.

EENA is a subcontractor in EPSOS.

epSOS website

For further information please contact Cristina Lumbreras at




Integrating Communications for enHanced envirOnmental RISk management and citizens safeTy

The CHORIST project is a 3-year project (June 2006 - May 2009), funded by the European Commission, which addresses Environmental Risk Management in relation to natural hazards and industrial accidents.

CHORIST will propose solutions to increase rapidity and effectiveness of interventions following a major natural and/or industrial disaster in order to enhance citizens' safety and communications between rescue actors.

Chorist website

For further information please contact Gary Machado at



EENA is participating in the EU projects described above. Please note that EENA is also proposing new EU projects to the European Commission. For more information, please contact Gary Machado at