EENA/Waze Pilot Test Programme


Evaluating the use of Waze in emergency response
& its impact on response operations



What’s the programme about?
EENA (the European Emergency Number Association) and Waze (the world's largest community-based traffic and navigation app) have entered into a partnership to understand and evaluate the use of Waze in emergency response scenarios in a number of pilot sites in Europe.


The final report of the programme is now available for download! Check it out here.


Which use cases can be examined?

Incident notification
When users notify Waze about an incident, emergency services could get the notification in their Computer Aided Dispatch (CAD) system via an integration to receive data from Waze.

Route Planning / Optimization
Emergency services can use traffic information from Waze to plan or optimize the route of first responders.

Provide data to citizens via Waze
Emergency services can provide data to Waze about real time or planned incidents, e.g. accident, planned construction work etc. Waze will notify affected users, giving them the ability to avoid delays and aiming to reduce the numbers of citizens being affected by the incident.

What’s the objective of the programme?
The main objective is to understand how the use of this data in emergency management can improve response operations.
More concretely, the programme aims:

  1. To understand the good practice regarding the integration and use of traffic and road incident data with CAD systems
  2. To gain experience from the use-case scenarios and identify how the data exchange can be fully integrated in the command and control process and how it could be analysed in real-time or in a post-event review
  3. To gain a deeper understanding of the impact of this data on emergency response

Pilot sites

Congratulations to the four (4) selected pilot sites who joined the programme:

  • Notruf Niederösterreich (NNO), emergency medical service, Austria
  • AREU, 112 service and emergency medical service, Italy
  • SDIS 13, fire brigade, France
  • SDIS 86, fire brigade, France


Check everything that happened during the June kick-off meeting of the programme,
including live interviews with the pilot sites, social media discussions and more,



Eligibility criteria
Applicants agreed to the following criteria:

  1. Fill the online application form (see below) to join the CCP* (Connected Citizens Programme), or other forms as required by Waze.
  2. Be able to implement the integration of Waze data into their CAD system.
  3. Feed data into the Waze platform using the Closure and Incident Feed Specification (CIFS) provided by Waze (depending on the scenarios that will be selected).
  4. Agree to use the integration in their operations, share their experience with the project team and in the project documentation.
  5. Please note that there is no funding for this opportunity. The successful organisations will need to cover the cost of the effort required to participate in the pilot project, including the implementation of the data integration and travel expenses for one meeting in Europe.

Do you have questions? Then get in touch with us!

More information on Waze:
More information on EENA: