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3. PSAP - EENA Operations Documents

3.1 - Call Taking Subcommittee

Published documents:

3.1.1 - Call taking procedures and data to be gathered EENA Operations Document

3.1.1 Call taking procedures and data to be gathered EENA Operations Document (562KB)

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3.1.2 - False Emergency Calls EENA Operations Document

Abstract: 3.1.2 False Emergency Calls EENA Operations Document (88KB)

3.1.2 False Emergency Calls EENA Operations Document (612KB)

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3.1.3 - Silent, Hang-up and Abandoned 112 Calls EENA Operations Document

Abstract: 3.1.3 Silent, Hang-up and Abandoned 112 Calls EENA Operations Document (112KB)

3.1.3 Silent, Hang-up and Abandoned 112 Calls EENA Operations Document (315KB)

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3.1.4 - Multilingual 112 Calls EENA Operations Document

Abstract: 3.1.4 Multilingual 112 Calls EENA Operations Document (174KB)

3.1.4 Multilingual 112 Calls EENA Operations Document (646KB)

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3.1.5 - eCall EENA Operations Document

Abstract: 3.1.5 - eCall EENA Operations Document (147KB)

3.1.5 - eCall EENA Operations Document (823KB)

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3.1.6 - 112 Accessibility for people with disabilities EENA Operations Document

Abstract: 3.1.6 112 Accessibility for people with disabilities EENA Operations Document (158KB)

3.1.6 112 Accessibility for people with disabilities EENA Operations Document (1647KB)

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3.2 - Special measures Subcommittee

Published documents:

3.2.2 - Overload of calls EENA Operations Document

3.2.2 Overload of calls EENA Operations Document (312KB)

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3.2.3 - Public Warning EENA Operations Document

3.2.3 Public Warning EENA Operations Document (1060KB)

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3.3 - Call-takers management Subcommittee

Working documents:

3.3.2 - Psychological support EENA Operations Document

3.3.2 Psychological support EENA Operations Document (464KB)

3.3.3 - Education of 112 call takers EENA Operations Document

3.3.3 Education of 112 call takers EENA Operations Document (331KB)

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3.4 - Technological equipement Subcommittee

Published documents:

3.4 - Oblique Imagery EENA Operations Document

Abstract: 3.4 Oblique Imagery EENA Operations Document (144KB)

3.4 Oblique Imagery EENA Operations Document (441KB)

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Working documents:

112 PSAPs technological equipment EENA Operations Document

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3.5 - Interoperability Subcommittee

Published documents:

3.5.4.1 - Transnational Emergency Calls

Abstract: 3.5.4.1 Transnational Emergency Calls EENA Operations Document (89KB)

3.5.4.1 Transnational Emergency Calls EENA Operations Document (558KB)

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3.6 - Communication Subcommittee

3.7 - Quality management Subcommittee

3.8 - Equipement of intervening resources Subcommittee

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