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3. PSAP - EENA Operations Documents

3.1 - Call Taking Subcommittee

Published documents:

  • 3.1.1 - Call taking procedures and data to be gathered EENA Operations Document
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  • 3.1.2 - False Emergency Calls EENA Operations Document
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  • 3.1.3 - Silent, Hang-up and Abandoned 112 Calls EENA Operations Document
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  • 3.1.4 - Multilingual 112 Calls EENA Operations Document
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  • 3.1.5 - eCall EENA Operations Document
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  • 3.1.6 - 112 Accessibility for people with disabilities EENA Operations Document
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3.2 - Special measures Subcommittee

Published documents:

  • 3.2.2 - Overload of calls EENA Operations Document
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  • 3.2.3 - Public Warning EENA Operations Document
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3.3 - Call-takers management Subcommittee

Working documents:

  • 3.3.2 - Psychological support EENA Operations Document
  • 3.3.3 - Education of 112 call takers EENA Operations Document
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3.4 - Technological equipement Subcommittee

Published documents:

  • 3.4 - Oblique Imagery EENA Operations Document
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Working documents:

  • 112 PSAPs technological equipment EENA Operations Document
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3.5 - Interoperability Subcommittee

Published documents:

  • 3.5.4.1 - Transnational Emergency Calls
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3.6 - Communication Subcommittee

3.7 - Quality management Subcommittee

3.8 - Equipement of intervening resources Subcommittee

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