Brussels attacks and social media – The six stages of reactions

AN ANALYSIS OF TWITTER CONVERSATIONS TO UNDERSTAND REACTIONS TO A CRISIS

The impact of social media during crises has been an increasingly debated topic. In the last months, Europe has experienced several emergencies and social media, especially Twitter, have been a main channel citizens and authorities alike have used to react.

The “Brussels Attacks – Crossover between research and reality” document, authored by Nicolas Vanderbiest, analyses recent crises in Europe and concludes to the following 6 stages of reaction: the information phase; the phase of emotion; the transition phase; the organisational phase; the phase of interest; and the disorganisation phase.

Take a look at the publication to read more about how people react in crises using Twitter and what lessons were learned from the reactions to the Brussels attacks.

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