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22/07/2014

EENA Operations document on 'Assessing meaningful response times’ released

The Operations committee of the European Emergency Number Association (EENA) has published the 'Assessing meaningful response times’ document.


The aim of this document is to provide a general overview of why response times are needed and why the quality of those interventions needs to be robustly and transparently measured from the citizen's perspective. It discusses the types of interventions that need to be evaluated and provides a rationale for doing so. The document also presents recommendations for emergency response organisations (EROs) to adopt allowing benchmarking exercises to be undertaken whilst reinforcing the interests of the citizen at the centre of the work.

To read the 'Assessing meaningful response times' document please click here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.