Internet companies & public safety

The role of Facebook, Twitter, Waze & more in emergency situations

Internet companies & public safety














Can you picture yourself away from your social media accounts or your phone's apps for more than 2 days? Chances are you cannot.

Social media & internet companies are a big part of our life. Most of us use them daily, both for work and in our personal life.

These platforms have become such an important part of our everyday routine that it makes sense that they are also present when we find ourselves in an emergency.

Recent experiences in Europe have clearly proven that: responding to terrorist attacks, fires, earthquakes and other large crises showed the impact of companies like Facebook, Twitter and Waze in such situations.

But what services and technologies are available for emergency response organisations? And how can they harness the power of these platforms?

To answer these questions, EENA reached out to different internet companies and consolidated the information in this new case study document.

Take a look and find out examples, use cases, guidelines and recommendations about how emergency responders can use the technologies offered by big internet companies in crisis situations.



EENA would like to thank all of companies that contributed to this document for their time and input.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.