Security & privacy issues in Next Generation 112

The challenges ahead for emergency organisations and how to address them.

Next Generation 112 (NG112) has been identified as the way forward for emergency services. The adoption of Next Generation technology has tremendous benefits for emergency responders and citizens.

But together with opportunities, transitioning from traditional telephony to IP-based systems brings several concerns, especially when it comes to security and privacy.

Among others, two major concepts discussed in the document are the ones of cybersecurity and privacy: the need to provide mechanisms to protect the new infrastructure and the data traversing it. This involves more than just deploying security systems technology like firewalls and intrusion detection systems. It is about policy, operational procedures, threat intelligence and assessment, as well as information sharing mechanisms with friendly stakeholders.

Download the document to learn all about these processes and to read recommendations about the way forward.


EENA would like to thank Bill Mertka, Vice-Chair of the EENA Technical Committee, for his excellent contributions to this document.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.