Public safety digital transformation - The fundamentals of Voice over IP

Operational emergency professional? Then this is for you.

Voice over IP telephony (or VoIP) has had a big impact on emergency calling. But while the concept has been around for some time, it has been primarily discussed among technical people.

EENA’s latest publication comes to bridge this gap between technical knowledge and understanding the fundamentals about VoIP and public safety. Read about the basics in VoIP technology, its benefits and why it is relevant to the emergency services business and the work of rescuers.


A document for any public safety professional who wants to understand
not only where we are, but also where we are going.



Special thanks to Markus Bornheim, EENA Technical Committee Vice-Chair, for his contributions to this document.


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.