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Roundtable on 112 in Bulgaria
After event page
Date: 6th of March 2009
Venue: Grand Hotel Sofia, Sofia
Context of the seminar:
During last two years Mrs. Zdravkova initiated discussion about the quality of 112 emergency communications services with strong involvement of the civil society. There were many meetings and questions to the Commissioner Reding that encouraged larger cooperation between institutions in Bulgaria and with EC. Regional dimension, especially in SEE was highlighted in the context of diversity of the countries around Bulgaria. Key focus was on the role of civil society in improving the quality of service and using public monitoring as a tool for not only higher quality of the service, but public education. The round table is organized after official start of the 112 service over the whole territory of the country / approval of 112 law and when penalty procedure of the EC was closed - so it is positive environment to emphasize success of institutions and the role of public education for better use of the system by citizens.
Objective of the seminar:
- Provide Bulgarian civil society and emergency authorities with a roadmap on how to best tackle the problems and challenges related to the implementation and functioning of the European emergency number 112 in Bulgaria, cooperating with local authorities.
- Share experience and best practices with European and international experts in emergency and non-emergency communications, including the role of civil society organizations.
- Facilitate regional for SEE cooperation (in DPPI context) in emergency communications and empower civil society in shaping the future of the 112 quality of service
- Enable Bulgarian stakeholders to meet and speak up their position with focus on public education and possible civic initiatives.
The debate will allow Bulgarian stakeholders to discuss some issues with benefiting from best practices from Europe and international experience. Updates on regulatory and framework and existing technological solutions will be presented. The participation of politicians will also enable collaboration for future initiatives. We believe that the roundtable will pave the way to further actions promoting the 112 and the tools for its efficient use, supported by civil society and local authorities.
Introduction 9:00 - 9:30
Martin Klepetko, His Excellency the Ambassador of the Czech Republic
Michael Ernst Anton Geier, His Excellency the Ambassador of the Federal Republic of Germany
Boyko Borisov, Mayor of Sofia
Duszana Zdravkova, Member of European Parliament, Bulgaria
PANEL 1 - 9:30 - 10:30
Education to the 112
Education to the 112
Informing citizens about the 112 in Europe and Czech Republic, Jan Urbanek, Fire and Rescue Service, Czech Republic, winner from 112 Awards
112 Information Campaign in Romania, Adrian Fulea, Special Telecommunications Service, Romania, winner of Outstanding Education on 112 Award
View the presentation (9410KB)
View the speech (24KB)
Optimising the impact of information campaigns, Gary Machado, the 112 Foundation
PANEL 2 - 11:00 - 13:00
Handling of 112 (Part1)
Handling of 112 (Part1)
112 in Denmark, Jens Middelbo Outzen, Innovative Business Software A/S
112 in Czech Republic, Jan Urbanek, Fire and Rescue Service, Czech Republic, winner from 112 Awards
112 in Slovenia, Romana Slabe, Administration for Civil Protection and Disaster Relief, Slovenia, winner of Outstanding Accessible 112 Initiative award
Result of cross-border e-Call trail in Germany, Austria, and Italy, Dietrich Heide, ADAC
Towards multilingual answering to emergency calls in the EU, Patrick Smarzynski & Benjamin Cohen, WebInterpret
Efficient ambulance services in Europe, Marc Alex Ib Uhrenholt, Falck
PANEL 2 - 14:00 - 14:30
Handling of 112 (Part2)
Handling of 112 (Part2)
Caller-location for 112 calls in Europe, Steve Collins, Openwave
Caller-location in an internet world, Christophe Fondin, Andrew
112 calls, video on behalf of Luis Gestoso & Francisco Rojo, 112 Murcia, Spain
PANEL 3 - 14:30 - 15:15
NGOs MONITORING
NGOs MONITORING
Technology, governance and social challenges of 112 emergency number, Nikolay Pavlov, Center for National Security and Defense Research
Tel.112 and people with disabilities - problem issues, Strashimir Kozarov
161 BULSAR - in help of the 112 emergency number, Nikifor Guerchev, Bulgarian Voluntary Search and Rescue Service
Monitoring the true implementation of 112, Gary Machado, EENA
Conclusions - 15:15 - 15-30
Dushana Zdravkova, Member of European Parliament, Bulgaria