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Baltic Roundtable on 112
Organised by EENA and the Lithuanian Emergency Response Centre
With the support of:
the Emergency Response Centre of Estonia and the State Fire and Rescue Service of Latvia
the Emergency Response Centre of Estonia and the State Fire and Rescue Service of Latvia
Date and place: 10 September 2010 - Vilnius, Lithuania
Context of the event:
The Baltic Roundtable is organised jointly by EENA, the European Emergency Number Association, and the Lithuanian Emergency Response Centre, with the support of the Emergency Response Centre of Estonia and the State Fire and Rescue Service of Latvia.
The debate will allow Baltic countries' stakeholders to discuss issues and challenges and to benefit from European best practices and international experience. The Roundtable will aim at providing the Baltic emergency authorities with a roadmap on how to best tackle the challenges related to the functioning of the European emergency number 112 and emergency services in general.
Introduction 9:00 - 9:15
Arturas Kedavicius, Lithuanian Emergency Response Centre
Demetrios Pyrros, Chairman of the EENA Advisory Board
PANEL 1 - 9:15 - 10:30
112 Models
112 Models
Baltic 112 systems
Tadas Maroscikas, Lithuanian ERC, Lithuania's 112 system: model and problematics
Lithuania's 112 system: model and problematics (7022KB)
Janek Laev, Emergency Response Centre Estonia, Estonia's 112 system
Ilze Vicinska, State Fire and Rescue Service of Latvia, Latvia's 112 system
Other 112 systems in Europe
Stoyan Gramatikov, Ministry of Interior of Bulgaria, Bulgaria's 112 system
PANEL 2 - 10:45 - 12:15
Emergency numbers and emergency services collaboration
Emergency numbers and emergency services collaboration
Debate on emergency numbers and emergency services' organisation (Discussion)
Chris Van Hunnik, Dutch National Police Agency
Tadas Maroscikas, Lithuanian Emergency Response Centre
Georges-Antoine Capitani, SAMU Essonne (France)
Demetrios Pyrros, Chairman of the EENA Advisory Board / EKAB Greece
Cross-border cooperation
Tadas Maroscikas, Lithuanian ERC, Collaboration between Baltic countries: what do we need?
Bo Edstrom, Swedish Civil Contingencies Agency, Collaboration between the Nordic countries
PANEL 3 - 13:45 - 16:15
Access to 112
Access to 112
Call-takers education and protocols
Stephen Hines, London ambulance Service NHS Trust, London model for protocols
Janek Laev, Emergency Response Centre Estonia, Call management system
Multilingual 112 calls
Loreta Stratilatovienė, Learnkey, Multicom 112 project
Gary Machado, EENA, Multilingual answering & the experience of Brussels' 112 Centre
Access to 112 for people with disabilities
Svetlana Litvinaite , Lithuanian Deaf People Association, Project on accessibility for 112
Uberto Delprato, IES Solutions, REACH 112 project
Chris Van Hunnik, Dutch National Police Agency, The REACH112 Dutch pilot
John Martin, Aupix, Demonstration of Total Conversation
NG112
Stephane Delaporte, Alcatel Lucent, Evolution of telecommunications
Tor Lundgren, Ericsson, Evolution of telecommunications
Andres Kütt, Skype, Emergency access from Skype
PANEL 4 - 16:35 - 16:45
Action plan to promote 112
Action plan to promote 112
Jerome Paris, 112 Foundation, Integrated annual plan for the promotion of 112
Conclusions - 16:45 - 17:15
Arturas Kedavicius, Lithuanian Emergency Response Centre
Demetrios Pyrros, Chairman of the EENA Advisory Board