Roundtable on 112 in the Balkans

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Organised by:

EENA and the National Protection and Rescue Directorate of Croatia

EENA and the National Protection and Rescue Directorate of Croatia
EENA and the National Protection and Rescue Directorate of Croatia

Date and place: 16 November 2012, Zagreb - Croatia

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Context of the event:

The debate allowed Balkan countries stakeholders to discuss issues and challenges and to benefit from European best practices and international experience. The Roundtable aimed at providing emergency authorities of the Balkan countries with a roadmap on how to best tackle the challenges related to the functioning of the European emergency number 112 and emergency services in general.

This Roundtable was held in conjunction with the First HeERO International Conference. The HeERO project addresses the pan-European in-vehicle emergency call service "eCall" based on 112, the common European Emergency number. Since January 2011, the nine European countries forming the HeERO consortium have carried out a three-year programme leading to the deployment of a Pan European eCall system based on 112. The HeERO consortium organised the first HeERO International Conference on 15 November 2012 in Zagreb (Croatia), in order to present the intermediate results of the pilots, including recommendations for future implementation of the service in Europe.

The 2 events gathered stakeholders such as European emergency services, European and national public authorities, mobile network operators and industry representatives from all over Europe.

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