Workshop on 112

After event page

Banner EENA CZ

Date: 22-23 June 2009

Venue: Cisco Systems, Diegem

Participants' recommendations to the EU institutions (78KB)

Click here to see pictures of the event on our photo website

Context of the seminar:

The EENA, concerned with the need to help improve the knowledge of 112 and its functioning, decided to jointly organise a workshop on 112 under the patronage of the Czech Presidency of the EU in order to stimulate the sharing of best practices in the EU and prepare a roadmap for the EU.

Special thanks to the organisations that helped organise this event: Alcatel-Lucent, Andrew, Blom, Brivas, Cisco, Openwave, Positron, TruePosition

Day 1 - 22nd June

Introduction 10:00 - 10:30

Welcome by Ralf Seufert, Public Sector Europe, Cisco Systems

Jiri Chalupa, Second Secretary, Civil Protection, Ministry of Interior - Czech Republic

Jiri Chalupa, Second Secretary, Civil Protection, Ministry of Interior - Czech Republic (17MB)

Jan Malenstein, KLPD - National Police Services Agency - the Netherlands

PANEL 1 - 10:30 - 11:30
Information and education of the population

Moderated by Dieter Nuessler, FEU

Rut Erdelyiová, Ministry of Interior, Slovak Republic - eText book for schools on safety and 112

eText book for schools on safety and 112 (980KB)

Romana Slabe, ACPDR Slovenia - Children Web Portal on 112

Children Web Portal on 112 (1976KB)

Jérôme Pâris, 112 Foundation - Preparing the European 112 Day in 2010

Preparing the European 112 Day in 2010 (1401KB)

Eugeniu Musat, STS Romania - Romanian Education Campaign on 112

Romanian Education Campaign on 112 (796KB)

PANEL 2 - 11:45 - 17:30
Answering and Handling 112 calls

Misuse of 112 & Call response times (45 minutes)

Moderated by Dieter Nuessler, FEU

Tjerk Terpstra & Chris Van Hunnik - Fighting misuse of 112 in the Netherlands

Fighting misuse of 112 in the Netherlands (105KB)

Jan Urbanek, Czech Fire and Rescue Service - Handling of 112 calls in Czech Republic

Andy Heward, London Ambulance Service - Reaching the Sickest Quickest

Reaching the Sickest Quickest (5158KB)

Multilingual answering (30 minutes)

Moderated by Gary Machado, EENA

Cristina Lumbreras, 112 Madrid, Spain - Multilingual Answering in 112 Madrid

Spain, Multilingual Answering in 112 Madrid (1118KB)

Patrick Smarzynski & Benjamin Cohen, WebInterpret - Towards multilingual answering to emergency calls in the EU

Towards multilingual answering to emergency calls in the EU (2159KB)

Accessibility of 112 (50 minutes - 7 minutes/presentation)

Moderated by Nadège Riche, European Disability Forum

Tjerk Terpstra - Presentation of My-SOS

John Medland, BT 999/112 Policy Manager - UK emergency SMS trial

UK emergency SMS trial (70KB)

Dagny Halldorsdottir, Iceland 112 Call Centre - 112 SMS service in Iceland

112 SMS service in Iceland (175KB)

Gunnar Hellström, Omnitor - Total Conversation & the REACH112 project

Total Conversation & the REACH112 project (1642KB)

Mobile phones caller-location (50 minutes)

Moderated by Jan Malenstein, KLPD, Dutch National Police Services Agency

Tadas Maroscikas, Lithuanian Emergency Response Centre - Implementation of mobile phones caller-location in Europe and Lithuania

Implementation of mobile phones caller-location in Europe and Lithuania (2025KB)

Panel with: Tadas Maroscikas, Mike Amarosa from True Position, Steve Collins from Openwave, Gregory Kleven from TCS and Jan Urbanek from the Czech Fire and Rescue Service

eCall (45 minutes)

Moderated by Jan Malenstein, KLPD, Dutch National Police Services Agency

Emilio Davila, European Commission - Pan-European eCall status of implementation

Pan-European eCall status of implementation (19MB)

Gary Wallace, ATX - Filtering eCalls

Filtering eCalls (2555KB)

Interoperability of emergency services (45 minutes)

Moderated by Hannes Tschofenig (University of Goettingen), Chairman of EENA NG112 Committee

Uberto Delprato, IES Solutions - Interoperability between control rooms, the application of the CAP/TSO protocol (REACT project) and the aftermath management of the Abruzzo earthquake in Italy

Interoperability between control rooms, the application of the CAP/TSO protocol (REACT project) and the aftermath management of the Abruzzo earthquake in Italy (4661KB)

Erik Karlsson & Juan Carlos Crespo, Brivas Technologies & El Corte Ingles - A unified space for emergency communications: the Spanish developments

A unified space for emergency communications: the Spanish developments (1754KB)

Stephen Hines, London Ambulance Service NHS Trust - The 112 ESSN contact details database

The 112 ESSN contact details database (588KB)