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How is 112 implemented?
The implementation of 112 as perceived by the citizen covers the following elements
- Knowledge about the existence of the 112
- Possibility to establish a telephone connection with the 112
- Possibility to communicate with the 112 call handler in the caller's language
- The 112 call handler knows the exact location of the caller
- The 112 call handler knows the help needed by caller
- The appropriate help arrives at the exact location of the caller as soon as possible
- The caller receives appropriate high quality help.
Knowledge about 112
Every year the European Commission conducts a Eurobarometer survey detailing the perception of the 112 by European citizens. Here are the results of the survey:
- A large majority of EU citizens totally agreed, or tended to agree, about the usefulness of having an emergency number available anywhere in the EU. Respondents in the UK were again the least convinced about the value of such a number.
- Only 26% of surveyed Europeans could spontaneously identify 112 as the number on which they can call emergency services anywhere in the EU
Technical implementation of 112
Every year, the EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs) in Europe. This document is prepared with the generous contributions of members from the EENA Advisory Board and the 112 Emergency Services Staff Network (112 ESSN). You can view an abstract via the link above (If you wish to get the full document, please contact EENA).
Read the 2012 edition (937KB)Every year, the Communication Committee of the European Commission (DG INFSO/B2) published a report on the Implementation of the European emergency number 112. The objective of this working document is to gather as complete data as possible on the functioning of 112 in the Member States, as one of the follow-up measures to the Written Declaration of the European Parliament on 112, adopted on 6 September 2007.