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Implementing 112
The implementation of 112 as perceived by the citizen covers the following elements
- Knowledge about the existence of the 112
- Possibility to establish a telephone connection with the 112
- Possibility to communicate with the 112 call handler in the caller's language
- The 112 call handler knows the exact location of the caller
- The 112 call handler knows the help needed by caller
- The appropriate help arrives at the exact location of the caller as soon as possible
- The caller receives appropriate high quality help.
Knowledge about the 112
Every year the European Commission conducts a Eurobarometer survey detailing the perception of the 112 by European citizens. Here are the results of the 2009 survey:
- A large majority of EU citizens (95%) totally agreed, or tended to agree, about the usefulness of having an emergency number available anywhere in the EU. Respondents in the UK were again the least convinced about the value of such a number (89% tended to agree or totally agreed).
- only 25% of surveyed Europeans could spontaneously identify 112 as the number on which they can call emergency services anywhere in the EU
- 28% of callers have language problems when they call 112 while abroad
Analytical report 2010 (6301KB)Technical implementation of 112
In March 2009, the Communication Committee of the European Commission published the 2nd Summary report on the Implementation of the European emergency number 112 (DG INFSO/B2).
The objective of this working document was to gather as complete data as possible on the functioning of 112 in the Member States, as one of the follow-up measures to the Written Declaration of the European Parliament on 112, adopted on 6 September 2007.
The Report analyses the information submitted by 25 Member States in response to COCOM Questionnaire (document COCOM08-37 Final) on the implementation of the European emergency number 112 in 2008.
The Report analyses the following topics:
- access to 112
- call handling
- caller location
- promotion of the 112
Short Summary of official information provided by the national authorities:
- 112 is available in all the Members States of the EU
- 21 Member States indicates that their 112 emergency centres should be able to handle 112 calls in English (13 Member States in German and 11 Member States in French).