What is the EENA?

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.

EENA believes that:

  • European citizens have the fundamental right to know about the existence of the 112 - this can save their lives
  • When in distress, every citizen calling the 112 within the European Union should get the appropriate help, as soon as possible, at the place of the emergency
  • Citizens in distress are entitled to the same high quality safety and security standards within the territory of the Member States and they should receive the same high quality aftercare in case of accident or disaster
  • Citizens have the right to be informed as soon as possible about the behaviour they need to adopt in case of an imminent or developing emergency or disaster, throughout the EU

What the EENA does:

EENA advocates: EENA advocates to authorities the issues related to the 112 and public warning based on citizens' requirements.

EENA brings individuals and organisations together: The EENA Advisory Board gathers politicians, associations, international organisations and solution providers in view of improving the whole 112 chain. The 112 Emergency Services Staff Network (112 ESSN) gathers individuals working for emergency services or relevant public authorities in order to foster sharing of experience and best practices. The MEPs 112 Champions is a network of Members of the European Parliament committed to promote better emergency communications for citizens.

EENA organises events: Every year, EENA organises leading events in emergency communications, bringing together stakeholders in the field: emergency services, public authorities, researchers and industry representatives. Our events are free for EENA members. These events provide networking platforms for experts and practitioners, sharing of best practice and encourage debate on key issues in the emergency services sector.

EENA works on technical issues: The EENA and its Members work on defining requirements and performances indicators for emergency services in the 112 Operations and the NG112 Committees.

EENA participates to EU funded projects: The EENA is participating to EU projects in order to promote the citizens requirements in the field of emergency communication.

EENA raises awareness on the 112: The EENA is promoting the 112 in the media. In collaboration with the EENA Advisory Board, EENA created the 112 Foundation that focuses on educating citizens about the existence and use of the 112.

EENA manages citizens' feedbacks: The EENA is at the disposal of citizens willing to report on their experience with the 112. EENA makes sure that citizens' feedbacks are considered by the relevant institutions at local, national or European level.

EENA can serve as consultant: Being regularly consulted by governments and national authorities, EENA can participate to specific projects concerning the implementation and/or improvement of a 112 system in a country or region. EENA is also available to advise, review and comment on feasibility studies by bringing its expertise on the legal, operational and technical aspects of 112 and emergency services.It should be noted that EENA will not respond to call for tenders on its own but rather advise respondents (e.g. consultancies). EENA's objective is to make sure that national/regional projects are in line with citizens' requirements, best practices, EU standards and regulations.

EENA's achievements

EENA's 2012 budget

EENA's budget for 2012 amounted around 475.000 EUR.

• about 350.000 EUR membership (57 corporate members that paid a membership fee according to the size of the company and its field of activity);
• about 110.000 EUR from the yearly EENA Conference (3-day conference and trade show attended by about 300 participants from 34 countries);
• about 10.000 EUR from our participation in the EU project HeERO (pre-deployment of the pan-European in-vehicle emergency call service "eCall" based on 112 in 9 European countries).

• approximately 61% was on personnel costs (internal team, free lancers & consultants);
• about 19% went to administrative costs (office, energy, maintenance, furniture, IT,...);
• about 13% went to EENA Conference-related costs;
• about 7% went to travel costs (emergency calls centres visits, conferences, meetings,...).

EENA ended the year with a 12.000 EUR net income, carried over to 2013.

EENA statutes and balance sheets: