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What is the EENA?
EENA, the European Emergency Number Association, was set up in 1999 as a non-profit association registered in Belgium to serve as a neutral discussion platform for emergency services, industry and informed citizens with the aim of getting efficient, interoperable and harmonised emergency telecommunications in accordance with citizens' requirements. EENA has been advocating to authorities the issues related to the single European emergency number 112 as there are more and more EU citizens travelling for business or leisure within the European Union. EENA is also promoting the establishment of a general, pan-European, multilingual, simplified and efficient system for alerting citizens about imminent or developing emergencies.
The EENA memberships include more than 300 emergency services representatives from 32 European countries, 22 solution providers, 9 international associations/organisations as well as 20 Members of the European Parliament.
EENA believes that:
- European citizens have the fundamental right to know about the existence of the 112 - this can save their lives
- When in distress, every citizen calling the 112 within the European Union should get the appropriate help, as soon as possible, at the place of the emergency
- Citizens in distress are entitled to the same high quality safety and security standards within the territory of the Member States and they should receive the same high quality aftercare in case of accident or disaster
- Citizens have the right to be informed as soon as possible about the behaviour they need to adopt in case of an imminent or developing emergency or disaster, throughout the EU
What the EENA does:
EENA advocates: EENA advocates to authorities the issues related to the 112 and public warning based on citizens' requirements.
EENA brings individuals and organisations together: The EENA Advisory Board gathers politicians, associations, international organisations and solution providers in view of improving the whole 112 chain. The 112 Emergency Services Staff Network (112 ESSN) gathers individuals working for emergency services or relevant public authorities in order to foster sharing of experience and best practices. The MEPs 112 Champions is a network of Members of the European Parliament committed to promote better emergency communications for citizens.
EENA organises events: Every year, EENA organises events in the framework of the European 112 Day on the 11th of February (11/2). EENA organises each year the 112 Awards Ceremony to congratulate individuals and organisations contributing to the improvement of the 112 and emergency communications. EENA also organises Roundtables on the 112 in European countries in view of fostering sharing of best practices and providing national stakeholders with a roadmap.
EENA works on technical issues: The EENA and its Members work on defining requirements and performances for emergency services. EENA and its Members are developing the concept of the 112 Excellence Centre that provides requirements and performance indicators in Europe.
EENA participates to EU funded projects: The EENA is participating to EU projects in order to promote the citizens requirements in the field of emergency communication.
EENA raises awareness on the 112: The EENA is promoting the 112 in the media. In collaboration with the EENA Advisory Board, EENA created the 112 Foundation that focuses on educating citizens about the existence and use of the 112.
EENA manages citizens' feedbacks: The EENA is at the disposal of citizens willing to report on their experience with the 112. EENA makes sure that citizens' feedbacks are considered by the relevant institutions at local, national or European level.
EENA's achievements
EENA's 2008 & 2009 achievements (150KB)