|
|
Field of Activity: IT Solutions & Services
Description:
Siemens IT Solutions and Services is a European based premium player providing state-of-the-art IT solutions and delivering outsourcing services with global reach. Within the IT service chain, the portfolio of Siemens IT Solutions and Services ranges from consulting, software deployment and system integration to the comprehensive management of IT infrastructures. Through profound industry know-how and beneficial innovations, the business technologists at Siemens IT Solutions and Services enable customers to transform their business processes on an ongoing basis. With a workforce of more than 32,000 employees, is present in 40 countries.
Emergency Management in Siemens IT Solutions and Services in Spain is one of most important areas with high added value, from consulting and design, up to the installation of systems, operation and maintenance. Its Emergency Management Competence Center is currently staffed with highly qualified and experienced professionals.
Our focus is on comprehensive and industry-specific IT solutions in the areas of industry, energy and healthcare. In addition, we offer a complete range of services and solutions for public sector organizations. Siemens IT Solutions and Services help improve the effectiveness of their business and lower costs. The Strategic Offers of Siemens IT Solutions and Services are:
Experience and innovative spirit have made Siemens IT Solutions and Services a leading solutions provider for the public sector in Western Europe. For 40 years, we have supported public organizations with our sound IT and industry know-how. An integrated understanding of workflows and processes is the central theme running through all of our solution areas. As your IT partner, our work is not finished with consulting and implementation - we also take responsibility as your partner in outsourcing projects or Public Private Partnerships (PPP).
Siemens IT Solutions and Services has implemented Emergency Management solutions for different agencies, which include different Emergency Service PSAP and Call Centers, both for the general 112 coordination and for agency-specific emergency coordination.
Our systems provide an integral emergency management solution for all the stakeholders of the emergency response (call-taking, dispatching, incident follow-up, response and agency coordination, quality assurance, supervision, administration, management, and so on), and have a proven track record in crisis situations or big emergencies, such as the Madrid Bombings in March 11, 2004.
Key Products: SITREM™
SITREM™ is the Siemens Emergency Management Solution for PSAP and Emergency Services, entirely developed in-house, and currently operating in several PSAP and E-S in Spain and Europe.
It's a multi-agency, modular, scalable, fast, reliable, cost-effective solution for the emergency handling and integration, with a homogeneous "look&feel" and short implementation times.
Over the years we have dealt successfully with the broad diversity and heterogeneous realities in different European regions, and as a response to that the platform has evolved and we have integrated into SITREM™ multiple elements and applications, including, among others:
- Consistent unique data model (graphic and alphanumeric)
- Specific modules for agencies
- International standards (.net, JAVA (J2EE) architecture)
- Communication Integration (PBX, ACD, CTI, IP telephony, Voice recording Systems, IVR, PMR and digital radio)
- Different modules for granting the accessibility of hearing impaired people to Emergency Services
- GIS systems, GPS and AVL systems
- Call location systems
- Agency integration (public and private), with information gateways between different agencies, shared protocols and unique incident coding.
- External alarm integration (fire and intrusion alarms, tele-assistance devices)
- Integration with 3rd party applications and systems (information services, databases and commercial applications, including COTS), for Reporting, Billing, HR, Access control, Business Intelligence and data Mining.
Services provided:
- Consultancy
- General Project Management
- Technical Coordination
- Support in the implementation and roll-out
- System integration and customization
- Training
- Maintenance
- 24x7 Helpdesk
- System evolution
Benefits:
Benefits for the Citizen
- 24x7 availability
- Improved Quality of Service
- Faster and more efficient response and follow-up
- Coordinated response
- Single point of contact for different services
Benefits for the Customer
- Cost-effective
- Up to 70% shorter response time
- Up to 50% efficiency increase
- Single Point of Contact
- Fast ROI
- Scalability
Strategic Partnership
- Nokia Siemens Networks
- Oracle
- SAP
- Microsoft
Emergency Services Key Customers
112 Coordination Centers Health Emergency and Ambulance Services, Fire brigades and Rescue services, Police and Security services, Civil Protection and other services, such as emergency social services, highway management, urgent cleaning in sensitive situations, etc.) including private customers.
Links: http://www.siemens.es/it-solutions
Key Contacts: Enrique Arias Muñoz, Vertical Manager, Phone:+ (34) 914569800