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Field of Activity: Industry, Energy, Healthcare and IT Solutions & Services
Description:
Siemens IT Solutions and Services Spain is a division of Siemens S.A, the Spanish branch of Siemens AG. Siemens IT Solutions & Services is an internationally leading provider of information technology solutions and services, offering one-stop shopping for the complete IT service chain - from consulting to systems integration and IT infrastructure management right through to industry-specific IT solutions.
Some 10,000 customers worldwide count on Siemens IT Solutions and Services. Solutions and Services is leveraging the Siemens organization's presence in around 190 countries to serve its internationally operating customers with information technology solutions and services worldwide. At the same time, resources throughout the world guarantee competitiveness. The Siemens Division is present in 42 countries and employs some 41.000 people.
Working hand in hand with the Siemens Sectors, Siemens IT Solutions and Services offers fully integrated, wall-to-wall solu¬tions to customers from the fields of manufacturing, healthcare and logistics, airports and utilities, solutions that optimally integrate business processes ranging all the way from the pro¬duction level to over-arching corporate control.
Siemens IT Solutions and Services is rigorously evolving its offerings for public-sector institutions, for banks and insurance companies, the software and service industry, as well as for telecommunications and media companies. Its extensive port¬folio includes both innovative solutions as well as established services.
Experience and innovative spirit have made Siemens IT Solutions and Services a leading solutions provider for the public sector in Western Europe. For 40 years, we have supported public organizations with our sound IT and industry know-how. An integrated understanding of workflows and processes is the central theme running through all of our solution areas. As your IT partner, our work is not finished with consulting and implementation - we also take responsibility as your partner in outsourcing projects or Public Private Partnerships (PPP).
Emergency Management in Siemens IT Solutions and Services in Spain
One of the core businesses of Siemens IT Solutions and Services is Emergency Management, from consulting and design up to the installation of systems, operation and maintenance. Its Emergency Management Competence Center is currently staffed with highly qualified and experienced professionals, who also participate in R+D+i projects, which are an essential part of the business for Siemens in general and Siemens IT Solutions and Services in particular.
Siemens IT Solutions and Services has implemented Emergency Management solutions for different agencies, which include different Emergency Service PSAP and Call Centers, both for the general 112 coordination and for agency-specific emergency coordination.
Our systems provide an integral emergency management solution for all the stakeholders of the emergency response (call-taking, dispatching, incident follow-up, response and agency coordination, quality assurance, supervision, administration, management, and so on), and have a proven track record in crisis situations or big emergencies, such as the Madrid Bombings in March 11, 2004.
Key Products: SITREM™
Technologies:
SITREMTM is the Siemens Emergency Management Solution for PSAP and Emergency Services, entirely developed in-house, and currently operating in several PSAP and E-S in Spain and Europe.
It's a multi-agency, modular, scalable, fast, reliable, cost-effective solution for the emergency handling and integration, with a homogeneous "look&feel" and short implementation times.
Over the years we have dealt successfully with the broad diversity and heterogeneous realities in different European regions (with huge differences even within the same country), and as a response to that the platform has evolved and we have integrated into SITREMTM multiple elements and applications, including, among others:
- Consistent unique data model (graphic and alphanumeric)
- Specific modules for agencies
- International standards (.net, JAVA (J2EE) architecture)
- Communication Integration (PBX, ACD, CTI, IP telephony, Voice recording Systems, IVR, PMR and digital radio, etc.)
- Different modules for granting the accessibility of hearing impaired people to Emergency Services
- GIS systems, GPS and AVL systems
- Call location systems
- Mobile data terminals for data communication with resources (laptops, tablet PC, PDA, smartphones)
- Agency integration (public and private), with information gateways between different agencies, shared protocols and unique incident coding.
- External alarm integration (fire and intrusion alarms, tele-assistance devices, etc.)
- Integration with 3rd party applications and systems (information services, databases and commercial applications, including COTS), for Reporting, Billing, HR, Access control, Business Intelligence and data Mining, etc.
Services provided:
- Consultancy
- General Project Management
- Technical Coordination
- Support in the implementation and roll-out
- System integration and customization
- Training
- Maintenance
- 24x7 Helpdesk
- System evolution
Benefits:
Benefits for the Citizen
- 24x7 availability
- Improved Quality of Service
- Faster and more efficient response and follow-up
- Coordinated response
- Single point of contact for different services
Benefits for the Customer
- Cost-effective, reliable solution
- Integrated systems and services
- Up to 70% shorter response time
- Up to 50% efficiency increase
- Increase of acceptance by citizens and users
- Very short implementation times for standard project
- Single Point of Contact
- Fast ROI
- Scalability (from call center to C4i)
Strategic Partnership
- Nokia Siemens Networks
- Oracle
- SAP
- Microsoft
Emergency Services Key Customers
112 Coordination Centers Health Emergency and Ambulance Services, Fire brigades and Rescue services, Police and Security services, Civil Protection and other services, such as emergency social services, highway management, urgent cleaning in sensitive situations, etc.) including private customers.
Links: http://www.siemens.es
Key Contacts: Enrique Arias Muñoz