The 112 Newsletter, Issue 30

A periodic publication of the

European Emergency Number Association - EENA 112

Dear readers,

On 25 and 26 March 2010, representatives from 500 emergency services', public authorities and industry from all over Europe gathered in Murcia, Spain, to attend the EU 112 Event. You will find in this newsletter a link to the presentations and pictures of the event.

The EENA and the 112 Foundation are also delighted to provide you with an update about their work on improving and promoting of the European emergency number 112.

The next 112 Awards Ceremony will be held on 8 November 2010. It will recognise and congratulate individuals and organisations particularly engaged in improving the functioning of and knowledge about 112. Please note that applications for the 112 Awards have to be sent by 30 April 2010 (more information here below).

Enjoy your reading!

The EENA and 112 Foundation team

The EU-112 Event

The EENA was delighted to welcome 500 representatives from emergency services, public authorities and industries (24 countries represented) during the EU 112 event that was held on 25 and 26 March 2010 in Murcia, Spain. The aim of the workshop was to foster sharing of best practices between these "112" stakeholders. The event was organised under the patronage of the Spanish Presidency of the European Union. Attendees got acquainted with new information and ideas that can help to foster the improvement of the 112 service. The EENA would like to thank the conference's sponsors for their contributions without which it would be impossible to organise such a gathering. Last but not least, the partner organisers from the General Directorate for Emergencies of the Region of Murcia have done a tremendous work in organising the conference and the street fair: they deserve all our recognition for dedicating so much energy and efforts!

View the speakers' presentations View the participants' interviews View the pictures of the event

View the feedbacks to the event (81KB)

For more information, please contact Jérôme Pâris at jp@eena.org

112 Awards Ceremony - Apply by 30 April!

The 4th edition of the 112 Awards Ceremony will be held under the patronage of the Belgian presidency of the EU on 8 November 2010 in the "Palais d'Egmont", Brussels. The 112 Awards Ceremony intends to recognise and congratulate individuals and organisations particularly engaged in improving and promoting the European emergency number 112. Every individual and organisation, which show evidence of extraordinary behaviour and/ or results and / or achievements in categories such as Education on 112, Emergency Service Integration or PSAP Initiative (see full list of the 112 Awards and their description in the form attached) can submit a testimony and apply for a 112 Award. The selection is ensured by members of EENA's Advisory Board and members of the 112 Emergency Services Staff Network. The 112 Awards Ceremony will be attended by several high level political personalities, representatives of EU Institutions, emergency services and solution providers.

Please do not forget to apply by 30 April 2010!

112 Awards application form (215KB)

More information on the 112 Awards Ceremony webpage

For more information, please contact Jérôme Pâris at jp@112foundation.eu

EENA Advisory Board members and objectives

The EENA is delighted to present the objectives and members of the EENA Advisory Board 2010.

View here the list of Members

View the description of the EENA Advisory Board 2010 (150KB)

For more information, please contact Gary Machado at gm@eena.org

The 112 Operations Committee

The committee was created by EENA in early 2010 and aims at creating a set of recommendations (requirements and performance indicators) that could serve as guidelines for EU emergency services and relevant authorities. During the first semester of this year, the committee is reviewing the different 112 models in Europe and international emergency services operational documents (e.g. NENA documents). Representatives from European countries attend regular conference calls and present their national 112 systems. The presentations respond to a series of questions and guidelines prepared by the Committee Chair, Vice Chair and Secretary. As from the second half of 2010, the Committee will start to work on defining requirements and performance indicators.

View a brief description of the 112 Operations Committee

View the guidelines provided to make the presentations of national 112 models (88KB)

To join the 112 Operations Committee, please contact either Jerome Paris at jp@eena.org or Gary Machado at gm@eena.org

112 Summer Campaign

Every year, about 150 million Europeans are crossing borders within the European Union for leisure or business. However, 75% of Europeans do not know about the 112 while 90% of citizens agree on the importance of a common emergency number in Europe. Summer holidays are a crucial period and all travellers should be aware about 112, therefore the 112 Foundation invites camping sites, youth hostels and hotels to promote 112 during summer. Companies are also welcome to inform their employees before summer holidays. All these organisations can use posters, stickers and other information material provided by the 112 Foundation.

The 112 Foundation can help you to build a 112 information campaign in your country. Please find below information materials and ideas to promote 112.

112 posters Card with 112 sticker 112 logo 112 eCards 112 songs Airport campaign Ambassadors for 112

For more information, please contact Jérôme Pâris at jp@112foundation.eu

Join us on Facebook!

Would you like to get and share news, pictures and/or videos about 112? The 112 Foundation promotes the European emergency number on Facebook! Have a look at the 112 page!

View the 112 page on Facebook

For more information, please contact Jerome Paris at jp@112foundation.eu

112 Survey in Morocco

European citizens travel extensively to North African countries. While travelling outside the EU, a common emergency number could help getting easier access to emergency services. In order to know if Moroccan citizens were satisfied with the quality of emergency services in their country, EENA conducted a survey to evaluate their level of satisfaction and their knowledge about emergency services in Morocco. They were also questioned on their willingness to have access to the 112 European Emergency number in Morocco in addition to the national Moroccan emergency numbers.

Results of the survey (123KB)

For more information, please contact Gary Machado at gm@eena.org

The NG112 Committee

The EENA Next Generation 112 Technical Committee is chaired by Hannes Tschofenig (former Chair of IETF-ECRIT) and vice-chaired by Roger Hixson (NENA Technical Issues Director). Several activities on how to support IP-based emergency calls towards legacy PSAPs are being undertaken. To avoid highly customised solutions within each Member State of the EU, it was proposed to start a technical group within EENA to synchronise various activities by considering the country-specific circumstances regarding their current emergency infrastructure. A forum with experts in technical that offers room for discussions on IP-based emergency systems will help Europe to move closer to the high-quality 1-1-2 vision.

The EENA Next Generation 112 Technical Committee (80KB)