The 112 Newsletter - Issue 40

A periodic publication of the European Emergency Number Association - EENA

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Table of Contents:

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  • The HeERO International Conference and the Roundtable on 112 in the Balkans
  • EU Emergency Services Workshop 2013: book the date!
  • Caller location meeting at the European Commission
  • NG112: Update on the Long Term Definition Standard
  • EENA Operations Committee update
  • Completion of REACH112 project
  • EENA welcomes new staff
  • The European Parliament adopts a resolution on eCall
  • Plans for the European 112 Day 2013
  • Next EENA events
  • Other events
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You can also read this newsletter in your language using Google Translate at http://www.eena.org/view/en/Media/newsletter/issue_40.html

Don't forget to register for the Roundtable on 112 in the Balkans and for the HeERO International Conference - 15/16 November 2012, Croatia

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16 November 2012, Zagreb, Croatia - The 112 Roundtable will aim to provide the emergency authorities from the Balkan countries with a roadmap on how to best tackle challenges related to the functioning of the European emergency number 112 and to emergency services in general. The debate will focus on sharing European international experiences and best practices in the field. The 112 Roundtable will be held in conjunction with the First HeERO International Conference.

The first HeERO International Conference (15 November) will present the intermediate results of the HeERO pilots, including first recommendations for future implementation of this service in Europe. The HeERO project addresses the pan-European in-vehicle emergency call service "eCall", based on 112. Since January 2011, the nine European countries forming the HeERO consortium have carried out a three-year programme leading to the deployment of a Pan European eCall system based on 112.

The 2 events will bring together different stakeholders such as European emergency services, European and national public authorities, mobile network operators and industry representatives from all over Europe.

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For more information, please contact Lavinia Cinca at lc@eena.org

EU Emergency Services Workshop 2013: book the date!

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17-19 April, Riga, Latvia - The next EU Emergency Services Workshop will bring together European emergency services, public authorities and industry representatives from all over Europe. Every year, this 3-day conference aims at stimulating relevant stakeholders to share best practice experiences.

In 2013, the EU Emergency Services Workshop will welcome around 400 participants, including about 200 emergency services and public authorities' representatives from more than 30 countries as well as other stakeholders such as telecom regulators and suppliers.

High-level policy issues, regulatory matters and keynote addresses will be presented during the plenary sessions while the operations and technical issues, including Next Generation 112, will be addressed during the parallel tracks. Several 20-minute slots are available (15-minute presentation). If you would like to make a presentation, feel free to contact us and suggest a topic that could fit in the draft programme.

Participants will also have the opportunity to visit the exhibition area where suppliers will showcase the latest technologies and solutions available. The 112 Awards Ceremony also takes place in conjunction with the conference and will reward individuals and organisations highly engaged in improving and promoting the European emergency number 112.

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For more information, please contact Jerome Paris at jp@eena.org  

Meeting on caller location at the European Commission

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9 November 2012 - Several suppliers providing location technologies will meet the European Commission and the "Expert Group on Emergency Access" (EGEA) to inform them as transparently as possible on where these technologies are already in place, and on how they are a deployed, used and financed. This meeting aims at advising the EC about the importance of caller-location accuracy criteria being mandated for 112 emergency calls all over Europe.

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For more information, please contact Gary Machado at gm@eena.org

NG112: Update on the Long Term Definition Standard

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The EENA Next Generation 112 Long Term Definition ("NG112 LTD") standard was released on 11 April 2012. The document provides all elements needed in order to design a modern and efficient emergency calls management process, enabling citizens to reach 112 through voice, text, videos and pictures. Moreover, data can be shared to facilitate the intervention of first responders. An intermediate version 1.1 of the NG112 LTD document will be published by the end of October. It will contain:
• Updated references
• Editorial bug fixes
• Description of the purpose of these registries
• Explanation of the interworking with non-SIP-based protocols
On 7 June 2012, EENA presented an update on the NG112 LTD document to the members of EGEA (Expert Group on Emergency Access).

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For more information, please contact Tony O'Brien at tob@eena.org

EENA Operations Committee Update

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Over the past number of months, the EENA Operations Committee has published a number of valuable documents with key recommendations and this work continues apace.  The Committee is currently working on several documents such as "Costs of Providing Emergency Call Answering Services", "Education on emergency numbers", "Procedures and data to be gathered", "Treatment of Call Overload" and "112 PSAP Technology requirements". These documents are at various stages of development and we expect them to be finalised in the coming months. The recently published documents are listed below:

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EENA would like to thank most sincerely our Members who have contributed to these documents and helped to shape the debate on the subject matters. EENA would also welcome other Members who wish to become involved in the current work-in-progress documents.

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For more information, please contact Tony O'Brien at tob@eena.org

Completion of the REACH112 project

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The REACH112 project (Responding to All Citizens needing help) was successfully concluded in Santiago de Compostela, Spain. This project has implemented a 12-month pilot in five countries - France, the Netherlands, Spain, Sweden and the UK- and was also a forerunner for the deployment of the Next Generation 112 ("NG112") in Europe. The final conference gathered more than 150 participants from deaf associations, emergency services and telecommunication providers.

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For more information, please contact Gary Machado at gm@eena.org

EENA welcomes new staff

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Tony O'Brien joined EENA as Deputy Executive Director on 1st October 2012. He has the responsibility to supervise the EENA Labelling of emergency call centres as well as the EENA technical and operational activities. As Emergency Call Answering Services Manager at ComReg, he was responsible for both the operational and financial aspects of the 999/112 service in Ireland with a strong emphasis on quality of service monitoring and system improvements. He is reachable at tob@eena.org.

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Lavinia Cinca joined the EENA office as Communications and Events Officer on 15 October 2012. She is mainly in charge of organising our events and of our communications activities. Lavinia has a solid background in event management and public relations: she has developed successful international communication and events projects for the European Federation of Business Communication Associations (FEIEA), the Royal Institution of Chartered Surveyors (RICS), the Committee of the Regions and Enel. She is reachable at lc@eena.org.

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For personal reasons, Cristina Lumbreras, EENA's Technical Director, will make a break in her work as for the end of October. During her leave, the contact person for the Operations Committee and the NG112 committee activities will be Tony O'Brien (tob@eena.org). Cristina will be back in our team at the end of March 2013.

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The European Parliament Adopts a Resolution on eCall

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3 July 2012 - The European Parliament has adopted a resolution on eCall. After several months of intense debate, members of the European Parliament agreed on calling for a mandatory implementation of the eCall system in every new vehicle by 2015.

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For more information, please contact Jerome Paris at jp@eena.org  

Plans for the European 112 Day 2013

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Most EU citizens unfortunately still do not know the European emergency number. In 2012, 74% of Europeans are not aware of 112 as the number through which they can reach emergency services when travelling in Europe. Moreover, a large majority of citizens are not able to perform cardiopulmonary resuscitation (CPR). Several studies have shown that CPR may double chances of survival, while the probability of survival from cardiac arrest falls by 10-15% per minute without treatment and well performed CPR. Taking these two crucial issues into account, EENA suggests organising the next European 112 Day on the basis of the agenda below.

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For more information, please contact Lavinia Cinca at lc@eena.org

Next EENA events

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  • EU Emergency Services Workshop 2013 (17-19 April 2012 - Riga, Latvia)
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  • Roundtable on 112 (June 2013 - Antalya, Turkey)
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  • Second HeERO International conference (November 2013 - Romania - TBC)
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For more information, please contact Lavinia Cinca at lc@eena.org  

Other events

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Find below an overview of several interesting events pertaining to emergency services and emergency communications that will be held in the next months.

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