EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.


EC - Commission Vice-President Siim Kallas, responsible for Mobility and Transport, welcomed the European Parliament's vote today on establishing emergency call response centres for the handling of 112 eCalls. The eCall system automatically dials 112 - Europe's single emergency number - in the event of a serious accident.

EC - The European Commission, fearing that marketing its Galileo satellite navigation system will not be enough to ensure adoption of the service, is now weighing whether to mandate Galileo adoption not only in European critical infrastructures, but also in selected areas including smartphones.

EENA - 2-4 April 2014, Warsaw, Poland - More than 400 attendees from Europe and beyond participated in the EENA Conference 2014 and 112 Awards 2014 organised in the Marriott Warsaw Hotel. Presentations, pictures and videos are now available.

Finland - The Emergency Services of Finland have been working alongside the Communications Regulatory Authority and telecoms operators to test countrywide mobile access to the 112 emergency phone number.

Romania - Romania's Special Telecom Service STS has been awarded the European prize for the best reform of the national  emergency call system - 112. Romania landed the prize over other participants across Europe. This is STS's fourth prize, after those in 2009 and 2013 for educational campaigns, and the one in 2011 for outstanding rescue procedures.

EENA - The 112 Awards Ceremony has revealed its winners in Warsaw. Awardees from the Czech Republic, Finland, Greece, Poland, Romania, Slovenia and Spain walked off with top honours rewarding their commitment to promote and improve the European emergency number 112.

EENA - 28 March 2014, Brussels - The European Emergency Number Association (EENA) is delighted to announce that the first PSAP to receive its Certificate of Quality Standard is Centro de Emergencias Castilla y Leon 112 from Spain. The Certificate of Quality has been awarded to Castilla y Leon 112 following an extensive audit programme.

UK - POLICE Scotland chief constable Sir Stephen House has warned that police control rooms may be merged with those of other emergency services in future, ruling out a short-term solution for controversial plans that are expected to see a number of the offices shut across the country. Both police and fire services announced earlier this year that several control rooms will be axed in the single-force shake-up.

EU - On 19 March, EU institutions agreed on a deadline for eCall implementation in Europe. The deployment of the eCall infrastructure required for the handling of all eCalls on the EU territory should happen at least 6 months before the date of application of the Regulation concerning the mandatory fitting of the eCall device in vehicles (personal cars and commercial light vehicles). A final deadline for the deployment is set at 1 October 2017.
Also, each Member State will have the right to organise its emergency services in the way most cost effective and appropriate to its needs, including the right to let private organisations recognised by the Member State deal with the receipt and handling of eCalls, in accordance with the specifications laid down by Delegated Regulation (EU) No 305/2013.

Malta - Police believe three quarters of unanswered calls to the 112 emergency number are made by people who dial it by mistake. "Figures show that of the total number of unanswered calls, 76 per cent are terminated by the caller within 10 seconds. These are believed to be wrongly or accidentally dialled numbers," a police spokesman said.

Portugal - Portugal's National Communications Authority (Anacom) has announced the creation of the eCall Working Group (GTeCall). The eCall system uses a mobile SIM in a vehicle to help emergency services locate it in the event of an accident. The working group will present a draft law that defines the entities involved in eCall and their respective responsibilities and competencies.

South Africa - South Africans will not benefit from 112 centres in the medium-term, as repeated delays have led to the project being binned for at least the next three years. A National Treasury official, who cannot be named due to the department's policy, says the centres have been canned for the next three years as the bulk of unspent money is moved to digital television migration.

Canada - Hard of hearing and speaking people will be soon able to call 911 in Montreal in case of emergency. Their phone numbers will be on a list indicating their pertaining to this group. The officer will identify the file number and start sending text messages in English or French.


112 Day - press conference recording (original)

112 Day - press conference recording (English version)


112 Day - social media feed

EENA - EENA responds to an open letter from a 112 Operator in Romania, regarding the situation of 112 Romania following the loss of human lives in the Apuseni plane crash on 20 January 2014.

India - "911, what's your emergency?" How many times have we heard this line in American sitcoms and movies? India may soon get its own 911 — one number for all emergencies.


EU - The HeERO newsletter is an annual publication of the HeERO (Harmonized eCall European Pilot) project consortium aimed at disseminating information about the status of the pre-deployment pilot projects of the EU-wide eCall. Enjoy your reading!

Russia - Russian national operator Rostelecom has won an open auction and concluded a state contract for the deployment of a 112 emergency call-centre in the Kaluga region.

Ireland - The health watchdog has been ordered to "accelerate" its investigation into ambulance emergency response times amid serious concern for patient safety. Health Minister James Reilly has demanded an urgent review of the country's ambulance services after it emerged that services across every ambulance region missed response time targets last year in cases of life-threatening emergencies.

Spain - 112 Catalonia has submitted an app for smart phones that allows quick, bidirectional communication with the 112 Emergency Center for persons with hearing disabilities. The app is based on icons of the main and most common emergencies and it includes videos in sign language. Icons are grouped into three sections: health, rescue and firefighting and police. Each icon includes tips to minimize the risk until emergency services arrive.

EENA - We are delighted to invite you to register to the EENA Conference 2014 and join our group of top speakers and participants from all over Europe and beyond. The EENA Conference 2014 in Warsaw brings together key stakeholders (emergency services, public authorities and industry representatives), to showcase best practices. The EENA Conference 2014 will welcome around 350 participants, representing emergency services and public authorities from all over Europe and also from Africa, Asia, the Middle-East, North and South America, along with many supplier organisations, researchers and telecom regulators.

UK - General practitioners are undermining to decline to see patients passed on to them by NHS 111 emergency call centre staff. According to the plans published in November, the 111 helpline providing therapeutic assistance to patients whose condition was not serious enough for a 999 call was supposed to augment.

NG112 - EENA has published the Next Generation 112 Transition Models. This document provides an overview of how to transition from an existing 112 emergency architecture to NG112 using a number of different steps. The intent of this document is to assist implementers in planning the migration of their specific 112 deployments to NG112. Different transition models allow a solution to be selected based on specific implementation factors including transition time, budget and required functionality.

Canada - Deaf Canadians in some parts of the country will likely be able to access 911 emergency services using text messaging starting next year, but others may have to wait until well into 2015. The Canadian Radio-television and Telecommunications Commission imposed a deadline of Jan. 24, 2014 for all telephone and wireless companies to upgrade their networks to support T911 service and officials say companies are on track to meet that deadline.

UK - A campaign urging people to programme the non-urgent police number 101 into their phones is spreading across the region. Nottinghamshire Police and Crime Commissioner (PCC) Paddy Tipping has joined Derbyshire PCC Alan Charles' campaign to ensure that call centre staff are able to answer 999 emergency calls without delay caused by non-urgent calls.

Finland - A persistent urban legend has it that it's possible to dial 911 in Finland to contact emergency services.  Contrary to popular wisdom however, dialing the well-known US emergency number won't get you anything but a busy tone. In Finland, since 1996 the pan-European emergency number 112 has been in use.

EENA - We are pleased to announce the release of the draft agenda of the EENA Conference 2014, (Warsaw, Poland, on 2-4 April 2014). To get to know more about the speakers and topics of the EENA Conference 2014, read our first version of the draft agenda. Registrations will be open as from early January.

EENA - EENA welcomes the European Commission initiative to launch the Horizon2020 Work Programme for 2014-2015. A specific topic entitled "Communication technologies and interoperability: Next Generation emergency services" (Reference DRS -19-2014) has been included to develop a testing regime for Next Generation 112 products, using existing standards and protocols.

EENA Publication - Though public safety answering points (PSAPs) have to be available or reachable 24 hours a day, all year long, they may become partially or totally unavailable due to different reasons such as technical failures, epidemics or natural disasters. This document will give an overview of measures (relocation of staff, use of information technology systems on secondary locations and even fall back to the use of manual procedures when automated systems fail etc.) that can be taken to respond to potential disruptions.

Belgium - The 112 project, intended to consolidate and modernise the call-centres of the police and emergency services in each Belgian province, is now on hold. That is the decision of the Minister of the Interior, Joëlle Milquet (CDH).

EENA Publication - The European Emergency Number Association (EENA) has released the 'Public Safety Answering Points (PSAPs) in Europe' publication, edition 2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia and Turkey, this year's 145-page document provides an overview of the PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro.

"The Public Safety Answering Points in Europe document has already become an invaluable reference point and resource for all professionals working in public safety in Europe and beyond. EENA's main publication is a unique document that fosters the sharing of experiences and best practice information on a European level. Based on the contribution of our members, the 2013 edition has been updated with additional information on the structure of emergency call centres, data such as the volume of emergency calls made and technologies used by emergency services as well as the future developments planned, including eCall, in each country", says Gary Machado, Executive Director of the European Emergency Number Association.

Russia - Russian President Vladimir Putin has signed a federal law amending the law, 'On Communications', aimed at ensuring every user can call emergency rapid-response services free of charge using a single number (112). The System 112 should be launched in three Russian regions in 2013, in six on 2014, in two in 2015, in five in 2016 and in 67 in 2017.

Romania - Romania modernised its 112 system infrastructure across the country in order to be able to take calls made through eCall, the in-vehicle system that alerts emergency services to motorists involved in a collision.

Finland - Fire and rescue workers say they are concerned that the government's proposed 13-million euro cuts to the way emergency services are run will affect quality of service. Every county in Finland has its own rescue services department, and in the capital region there are as many as four. The Interior Ministry claims that merging the management of these would create savings of 13 million euros.

Romania - The HeERO consortium organised the Second HeERO International Conference on 21-22 November 2013 in Bucharest. The conference explained the outcomes, impact and results of the first phase of the HeERO (Harmonized eCall European Pilot) project. Emergency services and solution providers shared their experiences and participants had the opportunity to see live eCall demonstrations. Presentations, videos and the after-event press release are now available.

UK & Ireland - Members of the public are now able to share critical information with emergency services and government organisations faster thanks to the launch of Twitter Alerts in the UK and Ireland. 57 accounts have signed up for the programme, and they will now be able to highlight critical information to their Twitter followers by marking Tweets as alerts.

New Zealand - Police bosses have been forced to call in staff from a private IT firm to help answer soaring numbers of emergency calls. They had cut the numbers of 111 and *555 communication centre staff by "natural attrition" - but up to 18 are now being hired back on casual contracts to deal with an extra 35,000 calls already logged this year, and a further upsurge expected to swamp police over summer.

Russia - Russian national operator Rostelecom, in cooperation with the company Glonass, has tested a technical solution for the interaction of the 112 emergency system and the Era-Glonass GPS emergency system, reports Itar-Tass. The testing was carried out in Astrakhan, Kostroma, Kursk, Tula and Krasnodar regions.

UK - Urgent improvements are needed in how emergency calls are handled by Guernsey's ambulance service, according to an independent report. The review, launched as the service run by St John is struggling financially, made 49 recommendations.

Lithuania - Arturas Kedavicius, the Head of the Lithuanian Emergency Call Centre (ERC), resigned last week following the murder of a young girl that was not rescued because emergency services were not able to locate her position (despite many calls from her to the ERC). Interviewed by the Lithuanian TV, EENA's Executive Director (Gary Machado) stated that the responsibility should be placed firmly on the shoulders of the European Commission and the Commissioner in charge of 112, Vice-President Neelie Kroes and not Mr. Kedavicius. The European Commission has not implemented enough accurate caller location requirements at European level, despite several Member States (including Lithuania) having asked for them.

South Africa - While the Department of Communications (DOC) battles to get some projects, such as ICT enterprise hubs, off the ground, because of a lack of funding, it has once again failed to invest in 112 call centres. Some R58 million that was meant to be spent on the emergency 112 call centre has been moved to other projects within the department, due to "delays" in getting the project going.

Japan - The government plans to review the current emergency warning system for serious natural phenomena after an alert failed to be issued for Typhoon No. 26, causing 20 casualties on Tokyo's Izu Oshima island earlier this week. The government intends to compile a draft plan by the end of this year to overhaul the process of issuing the warning and the means of communicating it to residents.

EENA Publication - The 112 Newsletter is a periodic EENA publication that provides an update on latest, ongoing and upcoming  EENA activities. Enjoy your reading!

Romania - The Special Telecommunications Service, Romania's 112 emergency number operator, is currently looking into ensuring a better connection between dispatchers of police, ambulance and firefighter departments to their intervention stations located in cities. In order to achieve this objective, new IT&C equipments worth RON 6.45 million will be purchased from a Romanian telecom company.

France - The number of 112 emergency calls reveiced by the operational center in Champerret, Paris should explode this year and exceed two million. At a rate of 6000 calls per day, 4 per minute, firefighters are working continuously, also coping with the high number of false or abusive calls.

France - The 114 emergency number, ensuring accessibility to all emergency services in France, is dedicated to hard of hearing and speech impaired people. It is available 7/7, through SMS or fax, free of charge.

USA - The new service from Twitter allows government agencies and non-governmental organizations to send emergency messages directly to users' phones during natural disasters or times of crisis. Users that sign up for Twitter Alerts will receive "critical information" via a text message or push notification when an organization marks a tweet as an "alert," according to the Twitter Alerts website. Currently 60 organisations from the United States, Japan and Korea are involved, but Twitter plans to expand the initiative to more countries.

Belgium - In 2012, 3,09 million calls to the emergency numbers 100 and 112 were made, meaning 17.1% more than in 2011. 28% were false calls: accidental calls, calls without reason, calls just "for fun", according to the Minister of the Interior, Joëlle Milquet.

EENA  Operations Committee  - Every year, emergency services in the EU receive 320 million emergency calls (EENA estimation). Although most European emergency services can only be reached through landlines or mobile networks, citizens expect to be able to contact them through communication technologies they use every day. This Operations document aims to gather information about the means of accessing 112 like 112 SMS, eCall etc. and outline some of the "best practice" approaches from the authorities' perspective.

UK - A system that sends emergency alerts to mobile phones within areas affected by flooding, industrial accidents or other local risks is to be tested in the UK. Up to 50,000 people will receive messages marked as a test this autumn.

EENA - You are welcome to join the Second HeERO International Conference, taking place on 21-22 November 2013 in Bucharest, Romania. The conference will explain the outcomes, impact and results of the first phase of the HeERO (Harmonized eCall European Pilot) project. Emergency services and solution providers will share their experiences and participants will have the opportunity to see live eCall demonstrations.

The registration deadline is 8 November 2013.

EENA - EENA has just launched its LinkedIn group that will gather emergency services professionals from all over the world. Feel free to join the group!

UK - Sixty people have been injured as more than 130 vehicles were involved in a series of crashes in thick fog on the Sheppey crossing in Kent. Eight of those hurt in the collisions, which took place in thick fog, sustained serious injuries. Ambulance crews said 35 casualties needed hospital treatment.

France - A common platform for emergency calls will be set-up in Reunion in 2016. The aim is to improve cooperation between SDIS (Fire and Rescue Departmental Service) and CHU (Academic Hospital Centre) for more effective emergency interventions. The cost of the platform is estimated at 6.8 million euro.

UK - Police response to incidents across Cambridgeshire has improved dramatically thanks to the work in a Peterborough call centre. The non-emergency call centre, which takes phone calls made to the 101 number, has cut call waiting times dramatically.

Belgium - For several days workers have complained that emergency services teams often have to travel tens of kilometers more than their colleagues in spite of being closer to the caller's location. This situation puts into question the new software, equipping the rescue centers and which does not always choose the nearest emergency services to the intervention.

Europe - Millions of people across Europe have faced disrupted communications in dozens of major outages, with many incidents affecting access to the 112 emergency phone service, the EU's cyber security agency has warned. ENISA, the European Union Agency for Network and Information Security, said countries had reported 79 major outage incidents during 2012, almost 40 per cent of which had affected the possibility of dialling 112.

EENA Publication - This document aims at helping national and regional authorities better understand the existing solutions to improve the knowledge of 112 and reduce the percentage of hoax calls. While independent and uncoordinated promotional actions are helpful, countries' experience shows that only an integrated plan structuring the promotion of 112 to core target groups via defined channels in a dedicated time frame will help reach the objectives.

Ireland - Minister for Transport Leo Varadkar has promised a change to the existing system of responding to 999 emergency telephone calls in marine incidents. Under the new system, relay of emergency calls to the key services, including the Irish Coast Guard, will be expedited as one of a number of measures considered by the Department of Communications and the contractor for the service, BT Ireland.

Russia - The 24-hour-hotline combining Russia's emergency services will be operational in nine regions and all major cities by the end of 2013. It is expected that by 2017 the system will work in 67 regions, for which 40 billion rubles ($1.2 billion) will be allocated from the budget.

EC - Fire? Accident? Thieves? In case of an emergency related to health, accidents, crime, fire etc., call 112 everywhere in Europe. The European Commission Representation in Greece has put together a video campaign to raise awareness of the European emergency number 112. The videos portaying the 112 super-hero have been translated and they are now available in English. Feel free to share them!

EENA Publication - Considering the complicated and time consuming process of drafting EU legislation and transposing it into the national law of EU Member States, EENA has published the '112 and the EU Legislative Framework' Operations Document. This publication aims to bring together the European legislation related to 112 and other emergency services topics and to provide materials for further review.

France - Two emergency rescue teams assisting a woman having suffered a traumatic brain injury and another one who had given birth at home were attacked by groups of young people in Toulouse. Two firemen were injured during the assaults. The French Ministry of Foreign Affairs, Pierre-Henry Brandet, has strongly condemned these incidents which put in danger the people who dedicate themselves to saving lives.

Taiwan - Taiwan's National Communications Commission (NCC) on July 31 indicated that all 4G mobile communication operators will be required to provide cell broadcast-based text message services specifically for sending warnings against large disasters to a large number of receivers.

Kenya - Police say emergency number 999 has been restored to help curb rising crime in the country after it stopped working sometimes in 1998. In Nairobi, 22 lines have been allocated and police announced on Friday that they are all working round-the-clock

USA - It is with great sadness that we learned that Carla Anderson recently passed away. Many among the EENA members may remember Carla who attended almost all of the EENA events over the last number of years. Some of our members considered Carla as a friend and kept in regular contact with her. Even this year, Carla managed to attend our event in Riga although she had to travel for more than 30 hours because she really wanted to be with us, contribute to the EENA objectives and be there with the 112 community. Over the years, Carla has done a lot for both the advancement of 911 and 112. Without Carla and Gregory Rohde's assistance in hard times, back in 2007, it would have been highly probable that EENA would not exist today. All of us in the EENA team would like to pass our condolences to her family, her friends and her colleagues, in particular to Gregory Rohde. We will forever keep her in our hearts while we continue to support the emergency services as she did. We will remember her commitment, her endless energy, her willingness to help and her permanent smile.

Sweden - Monica Eckerdal, national coordinator of the pastor service for the 112 number, said she does not agree with the government proposals to cut the service allowing callers to Sweden's national emergency number to talk to pastors, as it might contribute to more suicide.

Russia - The Russian Government has submitted to the Parliament a draft amendment to the law on telecommunications on locating callers to the 112 emergency service, reports Itar-Tass. Mobile operators will be obliged to provide the staff of the emergency service with information on the location of the person calling the 112 emergency service, if the amendment is adopted.

EENA Publication - Within the world of emergency services, feedback goes beyond comments, questions, complaints or concerns about the delivery of service; it could be emotively described as a life or death process. The "Capturing Feedback from Stakeholders" Operations Document aims to outline some of the best practices and to inspire PSAPs to self-reinforce or self-correct feedback procedures, in order to boost their learning, improvement and development processes.

EENA - The European Emergency Number Association (EENA) has launched the first Quality Certification Programme in the world specifically for Public Safety Answering Points (PSAPs). The Programme is all-inclusive, regardless of the different structures or missions of PSAPs throughout the EU and is open for application from all PSAPs.


Spain -  The Canary Islands have just launched a 112 App which will improve accessibility to the European emergency number 112. With this initiative, 112 CANARIAS wants to move forward and join the project of Next Generation Emergency Services, providing attention to all individuals in the community, and connecting users with different abilities, languages and nationalities to the European emergency number 112.

UK - A new survey suggests that a majority of hillwalkers, climber and mountain bikers don't know the correct procedure to summon help. Only 5%, of the 256 mountain users surveyed knew the correct procedure for calling out mountain rescue and of the remainder, 61% would have asked for an ambulance on phoning which the researchers say may lead to delays or an inappropriate response. The study was undertaken in Wales by Julia Kramer who believes the results are likely to be similar for other areas of the UK.

European Parliament - European Commissioner Johannes Hahn has answered a parliamentary question co-signed by 150  Members of the European Parliament (MEPs) regarding the non-implementation of the resolution of the European Parliament of 5 July 2011 and of Article 26 of Directive 2009/136/EC. In the question, the 150 MEPs requested the European Commission to provide a detailed action plan for 112 with precise timetable and resources. The question further addressed the insufficient achievements in the implementation of the above-mentioned directive and resolution. Several aspects such as setting of accuracy and reliability criteria for caller location information, raising awareness of 112 and enabling access for disabled people were highlighted.

USA - The staff at the Newtown Emergency Communications Center has won praise from officials and colleagues around the country for their work during the massacre on December 14, in Newtown, Connecticut. At the Sandy Hook Elementary School, 20 children and six women were killed before the gunman committed suicide as police arrived. Six months after the massacre, the center director said the staff has been lifted by the outpouring of support as the dispatchers recover emotionally, along with the community that still peppers them with calls over anything out of the ordinary.

EENA - 27-28 June, Antalya, Turkey - International and Turkish experts participated in the Roundtable on 112 in Antalya organized by the European Emergency Number Association (EENA) and the Turkish Ministry of Interior. Presentations, pictures and the after-event press release are now available.

Ireland - The parents of a sick child in the southwest called an ambulance but it went to an incorrect address, delaying receipt of medical attention. The child subsequently died. The child's parents called the ambulance from Tralee, Co. Kerry, when their infant stopped breathing but it did not arrive for half an hour. It emerged yesterday that the ambulance was wrongly dispatched to an address in Cork.

EENA Publication - Within the world of emergency services, feedback goes beyond comments, questions, complaints or concerns about the delivery of service; it could be emotively described as a life or death process. The "Capturing Feedback from Stakeholders" Operations Document aims to outline some of the best practices and to inspire PSAPs to self-reinforce or self-correct feedback procedures, in order to boost their learning, improvement and development processes.

Australia -  The ongoing dispute between emergency services, state government, and the Australian government over the best spectrum band for emergency service networks has spilled over into a new parliamentary inquiry.

Canada - Saskatoon's new emergency text message system was the same system used in Boston immediately after this year's marathon bombing, according to the man in charge of disaster preparedness in Saskatoon. The program — which would send emergency notifications to people's cellphones, landlines and emails in case of tornadoes, disease outbreaks or even snow storms — has now passed the committee level, and its full implementation could be just a click away

EU - To help mitigate the consequences of serious road accidents across the EU, today the European Commission adopted two proposals to ensure that, by October 2015, cars will automatically call emergency services in case of a serious crash. The "eCall" system automatically dials 112 - Europe's single emergency number - in the event of a serious accident. It communicates the vehicle's location to emergency services, even if the driver is unconscious or unable to make a phone call. It is estimated that it could save up to 2500 lives a year.

France - A number of firsts currently going on in France's second city, Lyon, where large-scale simulations of a number of disaster scenarios are being carried out. The exercises involve hundreds of volunteers, and they bring together emergency services from several EU member states, working together to deal with catastrophes for the first time. They are the largest exercises of their kind, and also the first time a disaster has been simulated in a real urban environment in the middle of a busy working day.

Netherlands - The Dutch lower house of parliament is planning a debate on the emergency number 112 and disruptions to the service in March 2012. The government sent an evaluation of the incident to parliament on 21 May. The parliament will discuss the report and recommendations, but the date of the debate in not yet known. Louis Bontes, a MP for the opposition party PVV, has called for a so-called 30-member debate. On 12 June, MPs will receive a closed briefing on the practices used by emergency response centres.

Ireland - Ambulance response times for life-threatening emergencies are still significantly below targets across the country. Figures for the first three months of this year seen by the Irish Independent show target times are consistently being missed in all three ambulance service regions, with the west of the country remaining the worst when it comes to the speed of emergency service responses.

USA - Changes to Monroe County's emergency radio system have left emergency responders in large pockets of the county unable to talk with dispatchers, a problem that could cost $5 million or more to fix. Now public safety officials are attempting to rally support after county supervisors shot down spending a little more than $9,000 more to study a solution.

EU - The European community has a plan to lobby for public-safety communications spectrum in the 400 or 700 MHz bands, albeit not a quick one. Officials from the European spectrum community said the World Radio Conference (WRC) in November 2015 is its best and unique chance to get a dedicated spectrum allocation for Long Term Evolution (LTE) deployments for public safety.

France - As from 3 June, 3117 is the new special emergency number for TER Picardie trains. TER Picardie travellers can dial this number in case they fall victims or witness medical emergencies, theft, violence, or any other hazard. The objective of 3117 is to facilitate the rescue response in the TER Picardie trains in addition to the emergency numbers currently used in France: 15, 17, 18 and 112.

USA - Operators at the largest 911 hub in the USA were forced to use pen and paper to communicate emergencies to dispatchers this week when a piece of the new system stalled, the latest glitch in the $2 billion effort to modernize New York City's aging system that failed during the September 11 attacks. City officials said no noticeable delays were reported.

Australia - Victoria's emergency services were plunged into a dangerous communications blackout after the dispatch system crashed on Thursday, putting lives at risk. The Emergency Services Telecommunications Authority system failed for more than 90 minutes, forcing dispatchers to use radios and call paramedics on their mobile phones.

Belgium - Staff recruitment is underway for the 112 call-centre in Wavre. The call-centre will have its head-quarters in the former Post Office which is now undergoing major refurbishment works. The 112 call-centre will answer emergency calls currently dispatched in Brussels or Mons. This innitiative is part of the implementation of a single emergency zone covering the whole Walloon Brabant, scheduled to be ready in the first quarter of 2014 when a unified call-centre will be created.

EENA - EENA has drafted a paper on the "Next Generation 112" testing programme to be delivered to the European Commission next week. The paper aims at helping emergency services to get better access to IP connectivity and communications, data sharing, security, location information, video and messaging channels (and many, many more) in a harmonised and standardised format.

Your support is crucial: if you wish to support the testing programme, please fill in the form below by Tuesday 4 June.

US - The Emergency Medical Services (EMS) of the Hanover Fire Department operated for most of 2012 without a functioning ambulance, according to reports.

UK - The Westchester Regional EMS Council honored the EMS providers in the county by hosting the 40th annual EMS Awards Ceremony at Sleepy Hollow High School. More than 200 EMS providers and their families celebrated the presentation of the annual EMS awards and the conferral of lifesaving citations.

US - In data analyzed by the Uniformed Firefighters Association of Greater New York, 911 call response times were about a minute longer than numbers reported by the city. It also said that the time between the placing and answering of a call were not included in the tallies.

Ireland - The desperate crew of the ill-fated Tit Bonhomme made two 999 emergency calls after the first call operator failed to gather that they were aboard a sinking trawler and transferred the call to gardaí. The lack of caller location accuracy made the call very difficult to handle.

Nigeria - The Nigerian Communications Commission (NCC) has said it is poised to harmonise pockets of emergency numbers that currently exist among government agencies and telecommunication operators across the country.

UK - A devastated husband has told how his dying wife was left waiting for a district nurse for nine hours as an NHS 111 call centre superviser revealed a catalogue of appalling failings at the heart of the system, which doctors say is putting lives at risk. Michael Anthony, 84, called 111 after his terminally ill wife Anne, who was dying of ovarian cancer, took a turn for the worse.

EENA - A high-level meeting to discuss the status and prospects of the European emergency number 112 was held today at the European Commission. Raed Arafat, Secretary of State for Health (Romania), Cristian Silviu Busoi, Member of the European Parliament, Claudiu Zoicas, Counselor at Romania's Permanent Delegation to NATO and EENA representatives met Neelie Kroes, Vice-President of the European Commission.

Kenya - A civil society activist has moved to court to compel the police to restore emergency number '999' to enable the public efficiently report crime. Okiya Omtatah argues that lack of the emergency numbers is one of the main factors to blame for the rising cases of insecurity in the country. In April, police said that they were in the process of strengthening existing communication lines particularly the hotlines as well revive the free emergency call line '999'.

EC - The European Commission is launching its Emergency Response Center (ERC) on Wednesday, which will provide a better coordinated, faster and more efficient European response to disasters in Europe and the world. The ERC will be operational on a 24/7 basis, capable of dealing with up to three simultaneous emergencies in different time zones. It will receive and analyze appeals for assistance from affected countries and serve as a hub to support coordination at various levels: Commission, Member States, the affected country, humanitarian partners and civil protection teams deployed to the field.

India - India is set to have a single response number for emergencies such as fire, ambulance and police calls, on the lines of the '911' emergency number in the US and '112' across most European Union countries. According to recent discussions between government authorities, the new single emergency response system would include services to ascertain the location of a caller, with an accuracy of 50-100 metres. The location details would be made available by telecom service providers on a real-time basis.

Saudi Arabia - Minister of Health Dr. Abdullah Al-Rabeah will launch Tuesday the Ministry of Health Emergency Call Center (937), announced MOH spokesman Dr. Khalid Marghalani here on Monday. He said the center, which will be run centrally from the ministry headquarters, was established to promptly take action on any health emergency call from anywhere in the Kingdom.

UK - The "problematic" roll-out of the NHS 111 phone advice line has left patients not knowing where to turn to for help, leading doctors have warned. The Royal College of General Practitioners (RCGP) said patients have lost confidence in the new non-emergency number before it is even fully up and running across the country. Patients have been complaining about calls going unanswered and poor advice being given, especially at weekends, which has led to hospitals being inundated with patients who could be treated elsewhere.

Italy - Initiated in Varese in 2010 in an internal 118 call-centre, the revolutionary reform of the single emergency number 112 has reached the ambulances in Milan on Monday. 112 civilian call-takers answer both 112 and 118 calls and are able to automatically pinpoint the caller location. The call-taker fills in a form with the name and reason of the call. If the reason does not concern the ambulance service, the call is transferred to police, carabinieri, firefighters or civil protection.

EENA - You are welcome to join the 112 Roundtable in Turkey, an event that will gather about 250-300 participants, including Turkish stakeholders as well as emergency services, European and national public authorities and industry representatives from all over Europe. The debate will allow Turkish stakeholders to discuss issues and challenges and to benefit from European best practices and international experience.

The registration deadline is 19 June.


South Africa - Thousands of 10111 emergency calls have not been logged or recorded for the past six months at the Durban 10111 call centre because equipment has been out of order. The Durban emergency call centre has come under fire for ignoring what they believed were hoax calls - but which were real cries for help - after a South Coast woman was ignored by police.

Sweden - Swedish emergency service operator SOS Alarm should be replaced by a state authority, according to a new proposal presented to Sweden's Defence Minister Karin Enström on Monday.


Summary of the Report 112 reform objectives in Sweden

A new authority for emergency services is proposed to be established on 1 January 2015 in Sweden. The proposal was made following an inquiry which analyzed the current status of the emergency services, including the emergency number 112 and SOS Alarm centers in order to ensure a secure and efficient system.

The proposal established a set of objectives:
• Strengthened national governance
• National authority for emergency services focused on genuine emergencies, responsible with receiving emergency calls on 112, evaluation of the need for assistance and alerting the rescue services. It will operate 5 or 7 centers
• Legislation on emergency services
• Monitoring and control

The emergency number 112 will continue to be the single public safety answering point for emergency calls in Sweden and it will be further restricted to urgent emergency calls. Further measures proposed include public information on emergency and information numbers and defining requirements for telecom companies.

The implementation cost of the emergency service authority is estimated to 550 million SEK.

EENA - You are warmly invited to discover the EU Emergency Services Workshop 2013 proceedings - presentations, videos and a set of pictures - of this year's conference & 112 Awards Ceremony which took place on 17-19 April in Riga.

Thank you to all our speakers, attendees and event sponsors for their contributions to our event! We trust it was a highly enjoyable experience.

France - Do you know what number to dial din case of an emergency within the European Union? The answer is 112! MAAF has joined TF1 to offer "1001 Health Questions" a TV programme fighting stereotypes and delivering tips and practical advice to protect your health. Every Thursday at 20:35 on TF1 and on Friday at your Kiosk MAAF.

Sweden - Carmenta a world leader in Geographical Information Systems (GIS) expands its product portfolio by acquiring CoordCom - a market leading platform for command and control applications. The acquisition strengthens Carmenta's position as a supplier in the market for Emergency Response solutions.

EENA - The 112 Awards Ceremony revealed its winners on 17 April 2013. 8 awardees from Croatia, Finland, France, Latvia, The Netherlands, Poland, Slovakia, and Romania walked off with top honours rewarding their commitment to promote and improve the European emergency number 112. The 112 Awards Ceremony was a night to remember for the around 300 participants (emergency services representatives, international organisations, representatives of the European institutions, solution providers) who came to raise a glass and show their gratitude and support to the winners.

EC - On 3 April 2013, the European Commission has published the Delegated Regulation No 305/2013 supplementing the Directive 2010/40/EU of the European Parliament and of the Council with regard to the harmonised provision for an interoperable EU-wide eCall. This Regulation establishes the specifications for the upgrading of the Public Safety Answering Point (PSAP) infrastructure required for the proper receipt and handling of eCalls, in order to ensure the compatibility, interoperability and continuity of the harmonised EU-wide eCall service. This Regulation shall enter into force on the 20th day following that of its publication in the Official Journal of the European Union. It shall apply to infrastructures deployed from the date of entry into force of this Regulation. It shall apply from 23 April 2014 to infrastructures already deployed at the date of entry into force of this Regulation.

USA - The emergency call centers are administrative ones where 911 calls are routed after having been received. The attacks are part of an extortion scheme, federal authorities say. Hundreds of emergency call centers nationwide have been hit with Internet-based phone-blocking attacks, part of a criminal extortion scheme that aims to clog the centers used to dispatch emergency services, according to federal law-enforcement authorities and cyber experts.

EENA - The EU Emergency Services Workshop 2013 (EUESW 2013) taking place on 17-19 April 2013 in Riga, Latvia, is now one month ahead. Until 29 March, you can still register and be amongst the representatives of emergency services, public authorities and industry from over 30 countries, attending the event. The EUESW 2013 is open to and free of charge for all EENA members and public authorities' staff.
For any question concerning registrations please contact us at


EU - The European Commission is preparing a proposal aiming to equip all vehicles with the emergency call system, eCall, by 2015, says Agence Europe (19.03.13), recalling that in case of an accident, the eCall system is able to reach the emergency services immediately. "If eCall had been put in place in 2009 as planned, more than 10,000 lives could have been saved on European roads according to the European Commission estimations", states Jacob Bangsgaard, General Director of the Brussels office of the Fédération Internationale de l'Automobile (FIA).

Bulgaria - Bulgarian emergency care workers have called for the reintroduction of the emergency phone number for medical services 150. Desislava Katelieva, President of the Association of Emergency Service workers, told Darik radio Monday that the calls had been triggered by problems with the 112 common emergency phone number.

India - Public comments have been invited on making 100 (police) or 108 (fire) as the single number for the entire country for various emergencies like fire or medical or accidents. Releasing the consultation paper on "Universal Single Number Based Integrated Emergency Communication and Response System (IECRS), Telecom Regulatory Authority of India (TRAI) has sought comments if 100 or 108 should be set as the emergency number.

EENA Publication - The European Emergency Number Association (EENA) released an updated version of the Next Generation 112 Long Term Definition standard ("NG112 LTD"). The updates mark further moves towards facilitating interventions through data sharing and reaching 112 with voice, text, videos and pictures. The NG112 LTD document promotes a modern and efficient emergency calls management process and the use of global interoperability. The updated version reflects the changes to existing standards, specifications, methodologies and the updates which were made to NENA's i3 specification.

Belgium - The president of the Royal association of Belgian fire-fighters, commander Marc Gilbert, has presented the proposal made to the Minister of Interior in order to reduce expenditures.

Russia - Russian national operator Rostelecom, in cooperation with the administration of the Stavropol region, has launched the 112 emergency system in the Stavropol region. The pilot project is being carried out in Pyatigorsk city and the Georgiyevsk municipality. The full exploitation of the system is planned to start in April.

Ukraine - The creation of the 112 emergency phone system in Ukraine could be completed in three years if there is stable funding, the director of the state-owned Center for Civil Security 112, Tyberiy Bolvari, has said.

France - Less than a third of the French are able to perform emergency actions in case they witness a cardiac arrest or a domestic accident. This percentage is well afar from the 95% of the Norwegians and 80% of the Austrians who are able to take life-saving actions. In this respect, the Counsel for Strategic Analysis, subordinated to the Prime-minister made six proposals to improve the level of training of the general public.


UK - A social media campaign to cut the number of inappropriate 999 has been a success, according to West Midlands Police. The force launched a 24-hour tweetathon on 1 February, publishing details online of the calls staff were taking.

Greece - The European Commission Representation in Greece has produced a series of videos promoting 112. The videos based on the concept of an animated cartoon - the 112 hero - highlight that 112 is the number to call all over the EU for all emergencies (fire, ambulance and police).

UK - Tour operators are being urged to promote the 112 emergency number to holidaymakers. Dialling '112' from anywhere in the European Union links the caller to the relevant local emergency services. It is free of charge, open 24 hours a day and available in a range of languages.

UK - Today, on the occasion of European 112 Day, the GSMA announced that it is joining the Advisory Board of the European Emergency Number Association (EENA) to support efforts in advancing the success and quality of emergency services across Europe. The GSMA will work closely with public authorities and emergency service providers within the 112 service chain to ensure that advances in mobile technology continue to enhance this life-saving system.

EU - The European Commission and The European Travel Agents' and Tour Operators' Associations (ECTAA) are asking tour operators, travel agents to promote the pan-European emergency number '112' on their websites, on e-tickets, and at major tourist destinations.

EU - At European level, still only 1 out of 4 citizens are aware of 112 as the emergency number to dial all over the EU. Moreover, this figure has been stagnating for years and it varies significantly across European countries. Thus, more than 25 countries of Europe are organising awareness raising activities on the occasion of the European 112 Day 2013, observed on 11 February every year since 2009.

Bulgaria - Bulgaria's 112 emergency telephone number received 6,392,391 calls in 2012, with around 2,3 million of them being requests for help (real signals), announced the police.

EU - The HeERO newsletter is an annual publication of the HeERO (Harmonized eCall European Pilot) project consortium aimed at disseminating information about the status of the pre-deployment pilot projects of the EU-wide eCall. Enjoy your reading!

EU - The 112 Newsletter is a periodic EENA publication that provides an update on latest, ongoing and upcoming  EENA activities. Enjoy your reading!

USA - Big changes are coming to the city's problem-plagued 911 system. Mayor Bloomberg is putting the finishing touches on a package of fixes to his centerpiece, $2 billion project, which has become a financial and public-safety morass, The Post has learned.

France - The free movement of ambulances within the EU is hindered by France. The EU Commission has requested France to change its laws to comply with the harmonised standards agreed at EU level, and so allow the free movement of goods in the Single Market. If France does not inform the Commission within two months of measures taken to ensure full compliance with its obligations, the Commission may decide to refer it to the Court of Justice of the European Union.

Romania - The "112" emergency number can now be used by deaf people too provided they have a videophone. The Labor Ministry, STS, ANCOM and several associations have signed a cooperation protocol in this regard, secretary of state Denisa Patrascu stated on Thursday for Mediafax.

HeERO 2 - 6 new countries, namely Belgium, Bulgaria, Denmark, Luxembourg, Spain and Turkey, are meeting in Madrid to share common goals and further steps to successfully implement eCall, a service based on the common European Emergency number 112. This meeting marks the beginning of the second phase of HeERO (Harmonized eCall European Pilot), an international project that coordinates pilot sites in 19 countries working together to deploy the EU-wide eCall.

United States - Following a destructive windstorm (derecho) in the Midwest and Mid-Atlantic regions, when seventy-seven 9-1-1 call centres lost some degree of connectivity, the direction of Federal Communications and Homeland Security Bureau conducted an inquiry into the causes of the communications failures and ways to prevent them during future emergencies. The report includes an extensive review of confidential outage reports, public comments and related documents, as well as interviews of many service providers and PSAPs, equipment and backup power vendors, and public safety and community officials and recommendations of actions to ensure the reliability, resiliency, and availability of 9-1-1 communications networks.

Norway - Norwegian police in Oslo finally have their own response helicopter. The chopper will be able to assist officers within 15 minutes. Police were heavily criticised for their slow response a year and a half ago after the Utoya island massacre and the deadly bombing of government buildings.

EENA Publication - Public warning systems are needed to protect the lives of people in case of major emergency. This survey helps the EENA Operations Committee analysing and understanding the current situation of public warning in Europe and it also investigates future needs and plans. On top of sirens, TV and radio broadcast that have been widely used during the last 50 years, this survey highlights that public warning systems can deploy one technology or a mixture of technologies like Cell Broadcast and SMS as well.

UK - The London Fire Brigade is planning to take things a bit further by launching the world's first 999 emergency Twitter feed to monitor fires in the city. The news comes after LFB's recent publication of its Integrated Risk Management Plan which sets out how the fire and rescue service in London will be delivered over the next few years. The LFB says that it is looking into the use of social media, apps, and micro-blogging sites like Twitter, as tools for the future so that it can better respond to incidents.

Canada - Canada's telecom regulator is asking for the public's input on how to improve the 911 emergency service in light of changing technology. The Canadian Radio-television and Telecommunications Commission said Monday it will review the findings of the public consultation which asks for Canadians' input in the following areas: the performance and adequacy of the technology currently employed by 911 services, the issues related to the provision of 911 services on next-generation networks, policy considerations on 911 matters.

EENA Operations Committee - Being able to access the emergency services during a major threat can mean the difference between life and death for someone in danger. This publication stresses the importance of correcting and preventing call overload in case of major emergencies like extreme weather events, earthquakes, terrorist attacks, or multi-vehicle traffic accidents. As most European emergency services use different approaches to combat call overload, through this document, EENA aims to outline best practices and propose common recommendations and requirements.

EENA Operations Committee - This publication assembles crucial information on data gathering in each step of the emergency resolution and on launching correct procedures that lead to efficient and effective interventions. It also outlines some of the 'best practice' approaches in terms of sharing information and using common procedures from the authorities' perspective.

EUESW 2013 - EENA has released the first draft agenda of the EU Emergency Services Workshop 2013. Over 60 top speakers representing emergency services, public authorities and industry from all over Europe will showcase best practices at the EUESW 2013 on 17-19 April 2013, in Riga - Latvia. This year's workshop is developed around the concept of innovation, be it social media, NG112 or apps and focused on the EENA PSAP Certification, a Certification of Quality Assurance standard aiming to recognise and reward quality in the PSAP performance. The workshop is held in conjunction with the 112 Awards Ceremony.

We are looking forward to seeing you in Riga in 2013!

EENA Operations Committee - Based on a detailed analysis of the different types of costs incurred by a Public Safety Answering Point (PSAP) or group of PSAPs, this publication proposes a framework aiming to assess PSAPs' cost efficiency, to benchmark their performance against other PSAPs and to identify potential areas of improvement.

EENA Publication - The European Emergency Number Association (EENA) has released the 'Public Safety Answering Points (PSAPs) in Europe' publication, edition 2012. It provides an overview of the PSAPs structure in 27 EU countries plus Croatia, Iceland, Norway, Serbia and Turkey. This years' publication also includes information on national public warning systems, projects/reforms/upgrades of the PSAPs, technologies deployed and suppliers.

EC - The European Commission has adopted a measure to ensure that by 2015 your car can call emergency services for you in case of a crash. The Commission wants the life-saving eCall system to be fitted to all new models of cars and light vehicles from 2015. eCall automatically dials Europe's single emergency number 112 in the event of a serious accident and communicates the vehicle's location to the emergency services. According to some estimates, eCall could speed emergency response times by 40% in urban areas and 50% in the countryside, and save up to 2500 lives a year.

Turkey - Turkey's Interior Ministry is set to expand a program that makes it easier to contact emergency services in the country. The new program, which streamlines the process so that people can call one number - 112 - and connect to all emergency services, first started out as a pilot project in two provinces and will expand to 10 provinces by 2013.

Croatia - The annual 112 Roundtable, organised by EENA (the European Emergency Number Association) and the National Protection and Rescue Directorate (Croatia) on 16 November 2012 in Zagreb, gathered around 130 participants from Albania, Bosnia and Herzegovina, Croatia, Macedonia, Montenegro and Serbia. It aimed at fostering the exchange of experiences between South East European countries on the single European emergency number 112, and sharing expert recommendations by representatives from Bulgaria, the Czech Republic, Great Britain and EENA.

Ukraine - The unified emergency service may be developed in Belarus. The issue was discussed at the government session chaired by Belarus President Alexander Lukashenko on 15 November to discuss the reformation of the Interior Ministry, BelTA learnt from the presidential press service.

Croatia - The HeERO consortium organised the first HeERO International Conference on 15 November 2012 in Zagreb, and offered an exclusive insight on the intermediate results of the nine HeERO pilot sites, the outcomes of the interoperability testing and the recommendations for implementation of the eCall service in Europe.

EU - The 112 Newsletter is a periodic EENA publication that provides an update on latest, ongoing and upcoming EENA activities. Enjoy your reading!

The Netherlands - On 8 November 2012, NL-Alert, the new public warning system of the Netherlands, was launched nationwide! The presentation made by Aafke Schaapherder from the Ministry of Security and Justice during last EU Emergency Services Workshop is now available.

Hungary - Hungarian telecommunications company Invitel's bid was assessed as the best at a tender called by the National Ambulance Service (OMSZ) for IT developments related to the 112 emergency call number, but it is HUF 59 million more expensive than the HUF 2.269 billion upper limit specified in the tender invitation, business daily Világgazdaság and daily Népszabadság both reported on Monday.

EENA Operations Committee - This publication highlights the main concerns related to psychological aspects, needs and support of 112 call takers, and outlines examples of 'best practices' both from a system-oriented and a call-taker's perspective. It may inspire further improvements of call-takers' working environment, that can ultimately enhance quality and effectiveness of life-saving 112 services.

EENA Operations Committee - This publication describes outstanding issues related to the training of 112 call takers whilst assembling the relevant information on the topic and showcasing 'best practices' examples and programmes. It aims at stirring further development of call-takers' education focusing on the identification of specific knowledge, skills and support requested by their role.

Moldova - The 112 phone line, which was supposed to be a single line for all emergency services and which was supposed to be launched at the end of 2010, is still in the project phase, due to lack of money and a legal framework to provide such a service.

UK - The statistics showed the number of emergency calls not picked up by call handlers in Northamptonshire had increased by 170 per cent this year, coming after 20 full-time control room jobs were cut to save money. Furthermore, in August, 40 per cent of answered calls missed a 10 second target. Northamptonshire Police defended allegations that emergency calls were going unanswered, saying August was a "challenging month" which saw the force receive 468 more 999 calls than the same period last year.

Qatar - The Minister of State for Interior Affairs Sheikh Abdullah bin Nasser bin Khalifa Al Thani launched an emergency call service (992) for people with disabilities at the National Command Centre in Doha.

The first HeERO International Conference (15 November 2012 in Zagreb, Croatia) will be held in conjunction with the EENA Roundtable on 112 in the Balkans (16 November). Register soon!

UK -  The Scottish Ambulance Service's average emergency response time improved in the last year, according to new figures.

Norway - Norway's police could have prevented the bombing of central Oslo and caught mass killer Anders Behring Breivik faster, an official report says. Full report in English is also available here:

United Kingdom - Despite extensive inquiries emergency services had been unable to identify where a call came from. A girl was calling the ambulance service to say her mother had fallen and was not moving. Several hours later, the call "fortunately" had turned out to be a hoax call!

EENA Networks - The EENA Network of Researchers is an international network of researchers in the fields of emergency communications and emergency services. Its aims at fostering sharing of information and knowledge among researchers and between researchers and other EENA members from emergency services and industry.

Russia - The Emergency Situations Ministry will draft a bill over the next two to three weeks to create a center with a single telephone number 112 for responses to all emergencies, including ambulance, police, firefighting and gas. The service will be launched by 2015 across the entire territory of Russia.

Netherlands - From late July, SMS to 112 will be available to those who pre-register. This service will remain operational until 1 July 2013 at least and then further decisions will be made about continuing. The Dutch government is currently working on a Universal Service for people with visual or auditory impairments, in line with European Union legislation. A tender is being prepared.

EENA Operations Committee - This document intends to give a definition for all terms and acronyms related to 112. We will regularly update it with the terminology used in the EENA documents.

REACH112 - All the presentations done during the 2 days of conference are already available together with their related photos.

EU - EENA publishes today the press release of the REACH112 Final Conference celebrated in Santiago de Compostela last 28-29 June, 2012 where it was proven that Next Generation communication solutions will allow deaf community to access to emergency services.

EU - Today, the European Parliament has adopted a resolution on eCall. After several months of intense debate, Members of the European Parliament agreed on calling for a mandatory implementation of the eCall system in every new vehicle by 2015.