Call for Papers

PAPER PROPOSALS TO BE SENT BY MARCH 30th AT THE LATEST

EENA invites telecommunications specialists, emergency professionals and representatives of the final user organizations to present their (good and bad) experiences with the 112 as well as other emergency call numbers, their plans, their proposals and the new challenges for the future. The papers should correspond to the following themes:
- How are emergency call centres organised across the EU? Are common centres better than separate centres? How are the calls to the 112 transferred in countries where the 112 is not the national single emergency call number?
- Testimonies from citizens about their experiences with the 112 and other emergency call numbers
- Handling emergency calls from people with disabilities
- Use of electronic health cards in emergencies
- Systems of automated emergency calls from cars, home alarm systems, etc.
- Emergency numbers for non life threatening situations (lost cards, animal ambulances, etc.),
- Experiences, challenges and problems of emergency services handling calls to emergency call numbers,
- Telecommunications issues linked with emergency call numbers (call centres, localisation, operators, etc.)
- Significance of 112 and other call numbers for different sectors including: Insurance companies, Traffic accidents, Safety in the workplace,
- Evaluation of emergency services on the basis of quality criteria from different points of view (medical, police, fire fighter) in conjunction with the already existing methodology developed by DECO (Portugal) and the implementation of ISO and EN standards (ISO 9000 / 9001 / 9002, EN 17000 / 17024). Need for an accreditation of certification body at European level

A special session will be organized for product and system presentations by companies.


EENA also accepts proposals for keynote speakers:
Political personalities
Heads of PSAPs from big cities with localization of mobile phones activated

On the basis of the proposed papers several parallel sessions will be organised. Main issues treated in parallel sessions will be briefly presented at a final plenary session.


Below you can download a Paper Proposal form to be sent back to gm@eena.org

 Paper Proposal Form (111KB)

PAPER PROPOSALS TO BE SENT BY MARCH 1Oth AT THE LATEST